The Front Desk Agent manages guest arrivals, departures, payments, and inquiries to ensure standard service delivery at the hotel. Responsibilities include processing check-ins and check-outs, handling financial transactions, coordinating room readiness with housekeeping, and running daily operational reports. Candidates must have at least one year of front desk experience in a four- or five-star hotel and a high school diploma.
About the Role
Responsible for facilitating service to the guests to set standards, in line with company and hotel policy.
Key Responsibilities
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveller’s checks.
- Count bank at the beginning and end of shift.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language and Answer telephones using appropriate etiquette.
Requirements
- High school graduate or equivalent. (Degree in hotel management is a plus)
- 1+ years’ Front desk experience in the Hospitality Industry in 4- or 5-star Hotels
- Excellent Knowledge of English Language (Greek & Russian Language is a plus)
- Excellent Communication Skills
- Physically agile and able to stand for extended periods
- Pleasant Personality
- Knowledge of Hotel Property Management Software
- Customer-centric
Benefits
· Attractive remuneration package, reflecting your expertise and talent
· 13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment
· Provident Fund contributions to safeguard your future
· Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays
· Recognition programs such as Star of the Month and Employee of the Year
· Referral bonuses for introducing future hospitality stars
· Complimentary daily breakfast buffet and freshly prepared meals during your shift
Ready to take the next step in your career? Send your CV to recruitments@parklanecyprus.com
Kindly note that only shortlisted applicants will be contacted
Ready to take the next step in your career? Send your CV to recruitments@parklanecyprus.com
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