The Reservations Agent processes room requests, changes, and cancellations while applying sales techniques to maximize revenue. The role involves managing data in reservation systems, addressing guest inquiries, and coordinating special requests. Candidates must have at least two years of reservations experience in the hospitality industry, a high school diploma, and proficiency in MS Office and reservation software.
DUTIES & RESPONSIBILITIES
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors
QUALIFICATIONS
- High school graduate or equivalent. (Degree in hotel management is a plus)
- 2+ years’ experience in Reservations in the Hospitality Industry
- Excellent Knowledge of English Language (Greek & Russian Language is a plus)
- Excellent Communication Skills
- Excellent knowledge of MS Office (especially Excel, Word, Outlook)
- Excellent knowledge of Hotel Reservations System
- Customer-centric
Please apply by sending your CV to recruitments@parklanecyprus.com
Please apply by sending your CV to recruitments@parklanecyprus.com
Please note, that due to high volume of applications, only successful candidates will be contacted.
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