Learning & Development Officer

DUTIES & RESPONSIBILITIES

• Coordinate and administer property learning and development activities, ensuring alignment with Marriott brand standards, company values, mission, and business objectives.
• Manage and maintain the Ermis and DLZ platforms, including EID creation, user support, course enrolment, orientation tracking, progress monitoring, and compliance reporting.
• Coordinate internal and external training programs, including scheduling, venue arrangements, participant communication, and liaison with training providers.
• Conduct and monitor employee orientation programs, ensuring new Associates receive a comprehensive introduction to the company culture, policies, and service standards.
• Coordinate, monitor, and evaluate departmental and mandatory training programs for new hires and existing Associates to ensure compliance and development objectives are achieved.
• Maintain accurate training records, including attendance, training costs, completion reports, feedback, evaluations, and learning metrics.
• Promote learning opportunities, development initiatives, and employee engagement activities to foster a culture of continuous learning.
• Assist in the development and maintenance of the annual training calendar and support the implementation of property-wide learning initiatives.
• Review, update, and maintain learning materials, employee handbooks, grooming and uniform standards, onboarding resources, and other training-related documentation.
• Generate training and compliance reports, providing insights and recommendations to support operational and business needs.
• Participate in Marriott webinars, conference calls, office hours, and learning activations to remain current on learning programs, systems, and best practices.
• Incorporate guest satisfaction, service excellence, and continuous improvement principles into learning and development activities.
• Lead and/or participate in special projects, initiatives, and assignments as determined by management.

QUALIFICATIONS

• Bachelor’s degree in Human Resources or Hospitality Management or other relevant field.

• Minimum 2 years’ work experience as a Training officer or Assistant.

• Knowledge of Ermis Platform.

• Excellent Knowledge of English and Greek Languages, both verbal and written.

• Highly effective communication and organizational Skills.

• Excellent planning and organizational skills, including ability to meet strict deadlines, manage multiple tasks and prioritize workload in a fast-paced environment.

• Strong Presentation skills.

• Excellent leadership, management, and team building skills.

• Excellent knowledge of MS Office (especially Excel, Word, Outlook)

• Pleasant personality.

WHY JOIN US

• Competitive salary + 13 Salary + 14th Salary
• 20 days of annual leave increasing with time of employment.
• Provident fund.
• Referral Bonus.
• Free meals during work shift.
• Discount Card for various shops, restaurants, and institutes across Limassol.
• Team building events.
   

Please apply by sending your CV to recruitments@parklanecyprus.com