Loss Prevention, Control Room Operator
Parklane, a Luxury Collection Resort & Spa- Salary listed
The Loss Prevention Control Room Operator monitors CCTV, access control, alarms, and fire-safety systems to detect security breaches and safety hazards. Responsibilities include dispatching officers to incidents, maintaining accurate daily logs, preparing incident reports, and responding to emergencies according to established procedures. Candidates require a high school diploma, basic computer skills, and proficiency in both Greek and English, with prior security or hospitality experience preferred.
DUTIES & RESPONSIBILITIES
- Continuously monitor CCTV cameras, access control systems, security alarms and fire & life-safety systems.
- Identify suspicious behavior, unauthorized access, safety hazards, security breaches or other unusual activity and take appropriate action.
- Dispatch Loss Prevention Officers to incidents or alarm activations and provide clear information and updates.
- Monitor electronic gates, doors and restricted areas and report unauthorized access or misuse of access credentials.
- Respond to emergencies and alarms in accordance with established emergency and escalation procedures.
- Maintain accurate daily logs and prepare clear, factual and timely incident reports.
- Review and preserve CCTV footage when appropriately authorized and support investigations when required.
- Maintain strict confidentiality regarding CCTV footage, security records, guest and associate information, in accordance with applicable data-protection requirements.
- Report immediately any malfunction or deficiency involving CCTV, access control, alarms or other security systems.
- Maintain the Control Room as a secure, restricted-access area and ensure continuous coverage of the post.
- Conduct proper shift handovers, communicating incidents, system faults and outstanding matters.
- Report security vulnerabilities, suspicious activity or other risks immediately to the Loss Prevention Manager.
- Perform other reasonable Loss Prevention duties as assigned by management
QUALIFICATIONS & SKILLS
- High School Diploma or equivalent.
- Previous CCTV, Control Room or security experience is preferred.
- Previous hospitality experience will be considered an advantage.
- Ability to operate CCTV, access-control, alarm and communication systems.
- High level of vigilance, concentration and attention to detail.
- Ability to remain calm and make appropriate decisions during emergencies.
- Good communication and incident-reporting skills.
- Strong integrity, discretion and confidentiality.
- Basic computer skills.
- Good command of Greek and English.
Ability to work shifts, including nights, weekends and public holidays.
Please apply by sending your CV to recruitments@parklanecyprus.com
Please note that due to high volume of applications, only successful candidates will be contacted.
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