GAP Vassilopoulos Group one of the 25 biggest employers in Cyprus, is currently seeking to recruit a Call Centre Representative to be based in the Head Offices in Nicosia, Cyprus.
We are currently seeking to recruit a Customer Service Representative to be based in at our Onasagorou Store in Nicosia, Cyprus.
Main Duties & Responsibilities:
- Provide professional customer service for Western Union transactions including money transfers, payments, and compliance checks
- Handle Akis Express and UPS Express courier services, including parcel intake, processing, tracking, and customer inquiries
- Process transactions through the appropriate systems with attention to accuracy and security
- Handle customer inquiries, complaints, and requests in a polite and professional manner
- Assist with store operations and provide support to management as required
Qualifications & Skills:
- High School Certificate
- Ability to work independently
- Fluent in Greek and English
- Computer skills (Microsoft Office (Excel / Word)
What we offer:
- Competitive Remuneration Package based on experience and qualifications
- 13th Salary
- 21 Paid Annual Leave Days
- Provident Fund after the first 6 months
- Participate in the Loyalty Discount Scheme Program
- Friendly working environment
- Training & Development Opportunities
Working Days & Hours:
Monday – Sunday / 09:00 AM – 18:00 PM (Shifts)
Soft Skills
- Logical thinking
- Resolving issues
Technical Skills
- MS Office
Interested applicants should forward their CV’s at careers@gapgroup.com quoting the reference: GAP-CSONA-26
All applications will be treated in strict confidence.
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