As a Back Office & Customer Support Officer, you will play an important role in supporting clients and ensuring the smooth day-to-day operation of client accounts. You will work closely with internal teams to respond to client enquiries, assist with account-related processes, and maintain accurate records in line with company procedures and regulatory requirements.
Key Responsibilities
• Respond to client enquiries by email and chat, providing timely and professional support.
• Assist with account opening, client verification, and KYC procedures.
• Support clients with deposits, withdrawals, and other account-related requests.
• Maintain accurate client records and ensure CRM information is kept up to date.
• Liaise with internal departments to investigate and resolve client issues.
• Monitor account-related requests and follow up with the relevant teams to support timely resolution.
• Provide clear information to clients about account processes and required documentation.
• Handle client information responsibly and in accordance with company procedures.
• Follow internal policies, operational procedures, and applicable regulatory requirements.
What We're Looking For
• Previous experience in Customer Support or Back Office operations. Experience in Forex, CFDs, or financial services will be considered an advantage.
• Good understanding of KYC requirements and client onboarding procedures.
• Excellent written and spoken English.
• Strong communication and customer service skills.
• Good organisational skills, with the ability to manage multiple requests and priorities.
• Strong computer skills and experience using CRM systems or similar software.
• A client-focused approach and strong attention to detail.
• Ability to work collaboratively with colleagues across different departments.
• A reliable and proactive approach to resolving client queries and account-related issues.
Working Hours & Location
• Monday to Friday, possibly on shifts scheduled between 8am and midnight
• The role is based in Nicosia, Cyprus.
Company Benefits
• A competitive compensation package, including benefits.
• Full-time position.
• Full training provided.
• 22 days of annual leave.
• 13th salary.
• Provident Fund.
• Opportunities for vertical and horizontal career advancement.
Interested candidates are kindly requested to send their CV to the HR Manager at regis.m@wgmservices.com.
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