The Back Office Administrator manages the end-to-end merchant onboarding process for card acquiring services, handling client documentation review and KYC checks. The role involves setting up merchant accounts, coordinating with internal teams, and tracking pending applications to ensure compliance standards are met. Candidates require strong organizational skills, proficiency in CRM platforms and MS Office, and fluency in both Greek and English.
Ready to take the next step in your career?
GAP Vassilopoulos Group, one of the 25 largest employers in Cyprus, is currently seeking to recruit a Back Office Administrator (Payment Services) to join our Head Offices in Nicosia, Cyprus.
Join our Payment Services team and play a key role in merchant onboarding and compliance while gaining valuable experience and developing your career in a dynamic, international business environment.
Main Duties & Responsibilities:
- Manage the end-to-end merchant onboarding process for card acquiring services
- Collect, review, and validate client documentation in line with regulatory and company requirements
- Perform KYC (Know Your Customer) checks in accordance with compliance standards
- Accurately set up merchant accounts in internal systems
- Liaise with Sales, Compliance, and Customer Support teams
- Monitor pending applications and follow up with clients for outstanding documentation
- Ensure all data is recorded, stored, and maintained in the internal system
- Provide support in process improvements and contribute to enhancing the onboarding customer experience
Qualifications & Skills:
- Excellent communication and organizational skills
- Ability to work under pressure, manage multiple tasks, and meet deadlines
- Team player with a proactive and problem-solving mindset
- Fluency in Greek and English
What We Offer:
- Competitive remuneration package
- 13th salary
- Bonus
- Provident fund (after completion of the 6-month probation period)
- Participation in the Loyalty Discount Scheme
- Training and development opportunities within a large and reputable organization
- Opportunity to participate in the ACCA program
Soft Skills
- Logical thinking
- Decision-making
Technical Skills
- CRM Platforms
- MS Office
Ready to Take the Next Step? Join Our Team!
We’d love to hear from you! Send your CV to careers@gapgroup.com, quoting reference number GAP-VPBOA-26 in the subject line.
Your next career opportunity starts here!
All applications will be treated with strict confidentiality.
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