This role involves guiding customers through onboarding, providing support via email, phone, and SMS, and identifying sales opportunities for the Danish market. Responsibilities include handling documentation, collaborating with internal teams, and supporting workflow improvements. Requirements include fluency in Danish, strong English skills, and prior experience in sales and customer service.
Customer Service Agent in Finance – Danish Market (Relocate to Malta)
Ready to swap grey skies for 300 days of sunshine?
Malta has become a top destination for people who want more out of life: better weather, an international community, new friends from all corners of Europe, affordable lifestyle, and a career-life where you can actually climb the ladder very fast. Many people move to Malta "for just one year"... and end up staying much longer.
If you're looking for a fresh start abroad, a place where work and sunshine go hand in hand, and a chance to build real international experience, this is a strong opportunity.
Our client is now looking for a Danish-speaking Customer Service Agent to join their growing team in Malta. You’ll be part of a supportive Scandinavian team, working closely with the Danish Team Leader and collaborating with colleagues across the company.
What You'll Be Doing
- Guide customers through onboarding, documentation, and product information
- Provide accurate and helpful support regarding products, services, and payment options
- Identify and follow up on potential sales opportunities
- Communicate with customers via email, SMS, and phone
- Ensure compliance with internal guidelines, industry standards, and legal requirements
- Work closely with Payments and Collections teams to ensure clear, efficient processes
- Contribute to maintaining a friendly, positive team culture
- Assist with various customer service–related tasks as needed
Additional Responsibilities
- Help prepare sales reports and documentation
- Support training and onboarding of new colleagues
- Assist in documenting workflows and team processes
- Suggest improvements to tools, systems, and routines
- Handle ad hoc tasks requested by the Head of New Markets
Requirements
- Fluency in Danish and strong English skills
- Experience with sales & customer service
- Understanding of customer onboarding and verification processes
- Strong communication skills with a results-oriented mindset
- High attention to detail and ability to take initiative
- Service-minded, reliable, and a team player
- Comfortable working independently when needed
- Competence in Microsoft Office, especially Excel
Benefits
You’ll be joining a workplace that values teamwork, genuine collaboration, and personal growth. Expect a welcoming environment with colleagues from across Europe, and plenty of opportunities to develop your career.
Perks include:
- Competitive salary + performance bonuses and benefits
- Clear development and progression opportunities
- Great coffee, cocoa, and Friday beers
- Relocation bonus to get your life in Malta started
- Regular team celebrations and social events
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