This Finnish-speaking Customer Support Agent provides customer assistance via live chat, email, and phone for an iGaming client located in Malta. Responsibilities include troubleshooting customer issues, resolving account and payment inquiries, and collaborating with internal departments. Candidates must be fluent in Finnish with English proficiency and possess prior technical support experience.
Our iGaming client is looking for a Finnish-speaking Customer Support Agent to join their growing team in Malta. If you enjoy helping people, solving problems, and working in an international environment, this could be the perfect opportunity to start your next adventure abroad.
Whether you're already considering a move to Malta or simply curious about working overseas, this role offers the chance to combine career growth with an incredible lifestyle.
What you'll be doing
As part of the Customer Support team, you'll be the first point of contact for Finnish-speaking customers.
Your day-to-day responsibilities will include:
- Assisting customers via live chat, email and phone
- Resolving account, payment and general customer enquiries
- Investigating and troubleshooting customer issues
- Providing clear and professional support in both Finnish and English
- Working closely with internal departments when needed
- Maintaining accurate customer records and documentation
- Helping ensure an outstanding customer experience from start to finish
No two days are exactly the same, making this role perfect for someone who enjoys variety and problem-solving.
Requirements
We're looking for someone who enjoys helping others and thrives in a customer-focused environment.
You should have:
- Fluency in Finnish and good English skills
- Previous experience working in a technical support role (chat, email, phone)
- Strong communication skills
- A positive and solution-oriented mindset
- Good attention to detail
- Basic computer skills
- The ability to work independently as well as part of a team
Benefits
- Full-time position
- Competitive salary
- Comprehensive training and onboarding
- International work environment
- Career development opportunities
- Relocation opportunity to Malta
- A chance to build valuable international experience
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