
Technical Support Engineer
Full time @Intergo Telecom Ltd posted 1 month ago in Customer Support Shortlist Email JobJob Detail
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Job ID 12919
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Career Level Middle
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Experience 5 Years +
Job Description
- Providing technical support to customers via various channels such as phone, email, and chat applications
- Troubleshooting and resolving technical issues related to SMS and Voice services, including network and connectivity problems
- Assisting customers with account set up, integration with API’s, and SIP Trunks
- Collaborating with internal teams to resolve complex issues and escalate unresolved issues to appropriate teams
- Maintaining accurate records of customer interactions and technical issues in our help desk software
- Providing prompt and accurate feedback to customers and ensuring all issues are properly logged and tracked
- Maintaining knowledge of help desk procedures, products, and services to provide the best support to customers
- Providing technical training to customers on our products and services
- Working with the Sales and Marketing teams to identify customer needs and opportunities for upselling or cross-selling products
- Analyzing customer data and activity to identify trends and improve our products and services
- Maintaining a high level of professionalism and customer service at all times
Requirements
- Proven working experience as a Technical Support Engineer or similar role
- Experience with help desk software, databases, and log management tools such as Kibana, Graylog, and API platforms
- Strong troubleshooting and problem-solving skills
- Excellent communication and client-facing skills
- Ability to multitask and prioritize work in a fast-paced environment
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Experience in SMS and Voice services and related technologies is considered a strong plus
Benefits
- Benefits
Join our team as a Technical Support Engineer and be part of our mission to provide exceptional technical support to our valued customers. Apply now!
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