Technical Support Engineer

Full time @Intergo Telecom Ltd in Customer Support
  • Pafos, Cyprus
  • Post Date : 18/08/2023
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Job Detail

  • Job ID 12919
  • Remote Job No
  • Career Level Middle
  • Experience 5 Years +

Job Description

  • Providing technical support to customers via various channels such as phone, email, and chat applications
  • Troubleshooting and resolving technical issues related to SMS and Voice services, including network and connectivity problems
  • Assisting customers with account set up, integration with API’s, and SIP Trunks
  • Collaborating with internal teams to resolve complex issues and escalate unresolved issues to appropriate teams
  • Maintaining accurate records of customer interactions and technical issues in our help desk software
  • Providing prompt and accurate feedback to customers and ensuring all issues are properly logged and tracked
  • Maintaining knowledge of help desk procedures, products, and services to provide the best support to customers
  • Providing technical training to customers on our products and services
  • Working with the Sales and Marketing teams to identify customer needs and opportunities for upselling or cross-selling products
  • Analyzing customer data and activity to identify trends and improve our products and services
  • Maintaining a high level of professionalism and customer service at all times


  • Proven working experience as a Technical Support Engineer or similar role
  • Experience with help desk software, databases, and log management tools such as Kibana, Graylog, and API platforms
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and client-facing skills
  • Ability to multitask and prioritize work in a fast-paced environment
  • Bachelor’s degree in Information Technology, Computer Science, or related field
  • Experience in SMS and Voice services and related technologies is considered a strong plus


  • Benefits

Join our team as a Technical Support Engineer and be part of our mission to provide exceptional technical support to our valued customers. Apply now!

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