Technical Support Engineer

Full time @Intergo Telecom Ltd posted 1 month ago in Customer Support

Job Detail

Providing technical support to customers via various channels such as phone, email, and chat applications
Troubleshooting and resolving technical issues related to SMS and Voice services, including network and connectivity problems
Assisting customers with account set up, integration with API’s, and SIP Trunks
Collaborating with internal teams to resolve complex issues and escalate unresolved issues to appropriate teams
Maintaining accurate records of customer interactions and technical issues in our help desk software
Providing prompt and accurate feedback to customers and ensuring all issues are properly logged and tracked
Maintaining knowledge of help desk procedures, products, and services to provide the best support to customers
Providing technical training to customers on our products and services
Working with the Sales and Marketing teams to identify customer needs and opportunities for upselling or cross-selling products
Analyzing customer data and activity to identify trends and improve our products and services
Maintaining a high level of professionalism and customer service at all times

Requirements

Proven working experience as a Technical Support Engineer or similar role
Experience with help desk software, databases, and log management tools such as Kibana, Graylog, and API platforms
Strong troubleshooting and problem-solving skills
Excellent communication and client-facing skills
Ability to multitask and prioritize work in a fast-paced environment
Bachelor’s degree in Information Technology, Computer Science, or related field
Experience in SMS and Voice services and related technologies is considered a strong plus

Benefits

Join our team as a Technical Support Engineer and be part of our mission to provide exceptional technical support to our valued customers. Apply now!

Apply for the job

OR apply with

An easy way to apply for this job. Use the following social media.

View all jobs