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Support and moderation specialist

  • Limassol Municipality, Limassol, Cyprus
  • @Wisebits Group posted 2 months ago
  • Posted : 16/04/2025 -Accepting applications

Job Detail

  • Job ID 19062
  • Remote Job  Yes
  • Career Level  Student
  • Experience  Less Than 1 Year
  • Academic Level  High School or Equivalent
  • Gender  Male
  • Reference Number  4159854511

Job Description

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Support and moderation specialist

Wisebits is an international IT holding with a strong technical team!

Our key product is a high-load video hosting platform used by millions of people worldwide every day. With over 15 years on the market, we’ve built a professional team that values engagement and initiative.

If you’re excited about working with a high-load product and want to have an impact on its development, join us!

What You’ll Be Working On

* Review and moderate content, including text, images, and videos, to ensure compliance with company guidelines and policies.
* Identify and remove inappropriate, offensive, or spammy content.
* Respond to user inquiries and support requests through various communication channels
* Provide accurate and timely information to users, addressing their concerns, and resolving issues effectively.
* Troubleshoot technical problems users may encounter and escalate technical issues to the appropriate teams.
* Provide insights and recommendations for improving User s engagement and content quality.

What we expect from you:

* The candidate must have EU work permit.
* Strong written and verbal communication skills, B2 or higher level of English language proficiency.
* Experience in customer support, content moderation.
* Ability to remain calm and professional when dealing with difficult situations or users.
* Familiarity with online platforms and social media.
* Proficiency in using moderation tools and software.
* Ability to work during weekends.

What We Offer

* Stable, fully transparent salary.
* No bureaucracy — flexible working conditions.
* Comprehensive benefits package, including health insurance, tax coverage, language courses, professional development, and all necessary work equipment.
* Relocation support: we cover the moving expenses for you and your family, including airfare, visa assistance, and your first month’s rent.
* A friendly, international team that values professionalism and collaboration.

Merch Manager

Support and moderation specialist

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