Senior HR Operations Manager

  • Full time
  • Limassol, Cyprus
  • @payabl posted 3 weeks ago
  • Posted : 28/03/2024 -Accepting applications

Job Detail

  • Job ID 15581
  • Remote Job No
  • Career Level Middle
  • Experience 2 Years +

Job Description

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to business and make them all available in one place on our platform we call As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts.

You’re part of:

We’re expanding and seeking a Senior HR Operations Manager for our Limassol, Cyprus office, reporting to the Chief People Officer. This role emphasizes refining HR operations across our offices in Frankfurt, Amsterdam, London, and Limassol, aiming to enhance process efficiency and foster a unified corporate culture.

Responsibilities include updating and uniformly applying HR policies, streamlining HR processes, ensuring data integrity, and leading initiatives in performance management, employee relations, and development. You’ll align HR strategies with our organizational growth, contributing to a cohesive work environment and our overall success in a dynamic, international setting.

This position is perfect for those looking to impact through optimizing HR operations and building a unified culture in a diverse, expanding organization.

Your Key Responsibilities:

  • Develop and maintain HR policies and procedures, ensuring alignment with legal requirements, organizational values and industry best practices;
  • Conduct regular reviews and updates of HR policies and procedures to ensure compliance with evolving laws and regulations;
  • Ensure consistent application of HR policies and procedures across all departments and locations, providing guidance and training to employees and managers as necessary;
  • Conduct audits and assessments of HR policies and procedures to identify areas for improvement and ensure adherence to standards and regulations;
  • Develop and deliver training programs on HR policies and procedures for employees, managers and HR staff to ensure understanding and adherence to standards;
  • Develop and maintain standardized templates and forms for HR processes, optimizing efficiency, consistency and legal compliance;
  • Establish and enforce documentation and recordkeeping standards for HR processes, guaranteeing accuracy, confidentiality and compliance with data privacy regulations;
  • Supervise and improve standardized processes and workflows for HR functions, encompassing pre-onboarding, onboarding, performance management and offboarding, ensuring consistency and efficiency throughout the employee lifecycle;
  • Oversee the administration of HR-related documentation, including employee contracts, offer letters, policy acknowledgments and disciplinary actions;
  • Manage employee data and HRIS, ensuring data integrity, security and accessibility for authorized users;
  • Provide guidance and support to HR staff and managers regarding the interpretation and application of HR policies and procedures;
  • Monitor and implement improvements in HR technology to streamline processes and enhance efficiency;
  • Oversee the day-to-day operations of the HR department, ensuring the smooth functioning of all HR functions;
  • Lead and manage a team of HR professionals, providing guidance, support and mentorship to foster high performance and professional development;
  • Develop and implement effective onboarding and orientation programs for new employees to facilitate their integration into the organization;
  • Manage employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures, maintaining a fair and respectful workplace environment;
  • Collaborate on employee benefits programs, ensuring compliance and cost-effectiveness;
  • Collaborate in compensation and payroll processes, including salary reviews, bonus programs and payroll processing, ensuring accuracy and timeliness;
  • Administer performance management processes, including goal setting, performance evaluations and performance improvement plans to drive employee development and productivity;
  • Collaborate on employee development and training programs to enhance skills and competencies across the organization;
  • Monitor and analyse HR metrics and trends to inform decision-making and improve HR processes and programs;
  • Stay abreast of changes in employment law and regulations, updating policies and procedures accordingly to ensure compliance;
  • Collaborate with other departments and senior management to support organizational goals and initiatives through effective HR strategies;
  • Serve as an advisor to senior leadership on HR-related matters, providing insights and recommendations to support business objectives


  • Extensive experience in HR operations, with a proven track record of developing and implementing HR policies and procedures that align with legal standards and best practices;
  • Bachelor’s or master’s degree in Human Resources, Business Administration, or a related field;
  • In-depth knowledge of employment law, compliance issues, and best practices in HR management;
  • Demonstrated leadership abilities, with experience managing and developing HR teams;
  • Strong analytical skills and the ability to use HR metrics to drive decision-making and improvements;
  • Excellent communication skills, with the ability to effectively convey complex HR policies and procedures across all levels of the organization;
  • High level of proficiency in HRIS systems and Microsoft Office Suite;
  • Attention to detail and agility in problem-solving, ensuring all HR operations contribute positively to employee well-being and the smooth running of the organization;
  • Strong interpersonal and negotiation skills, with a focus on building and maintaining positive employee relations;
  • A commitment to prioritizing the best interests of employees, demonstrating empathy and a proactive approach to addressing their needs and fostering a supportive work environment;
  • Exceptional emotional intelligence and the ability to foster a culture of continuous improvement and innovation, encouraging feedback and collaboration among team members;
  • A ‘can-do’ attitude, with a readiness to take initiative and drive projects forward, exemplifying resilience and adaptability in the face of challenges, while working effectively in a team environment.


  • Provident Fund: Designed to ensure your financial stability in the long term through savings.
  • Company Car: Post-probation, you’ll receive a company car
  • Growth Opportunities: Extensive professional development opportunities in a culture that values learning and innovation.
  • Lunch Allowance
  • Language Skills: Improve your Greek with twice-weekly, on-site classes for all team members.
  • A discount card offering savings at various local businesses, integrating you more into the community.
  • Multicultural Workplace: Experience the dynamism of working in a multicultural setting where your contributions are significant and appreciated.
  • Pioneering Projects: Play a pivotal role in leading-edge projects, driving change and progress within our forward-thinking organization.

Required skills

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