IT Helpdesk Officer

Full time @payabl in IT / Software Development
  • Limassol, Cyprus
  • Post Date : 02/08/2023
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Job Detail

  • Job ID 12316
  • Remote Job No
  • Career Level Junior
  • Experience Less Than 1 Year

Job Description

  • Provide first-level technical support to end-users via various communication channels such as phone, email, chat, or in person.
  • Respond to user inquiries, diagnose, and troubleshoot hardware, software, and network-related issues.
  • Document, track, and monitor incidents in a helpdesk ticketing system, ensuring accurate and timely resolution.
  • Escalate complex or unresolved issues to the appropriate technical teams or senior support staff.
  • Install, configure, and maintain computer systems, software applications, and peripheral devices.
  • Assist in the maintenance and administration of network infrastructure, including user accounts, security, and backups.
  • Collaborate with other IT teams to resolve cross-functional technical issues and contribute to knowledge sharing.
  • Educate users on basic troubleshooting techniques and best practices to improve system performance and prevent future problems.
  • Stay up-to-date with technological advancements and industry trends to provide effective support and suggest process improvements.
  • Contribute to the creation and maintenance of helpdesk documentation, including FAQs, knowledge base articles, and user guides.

IT Helpdesk Officer Requirements

  • BSc/BA in IT, Computer Science or relevant field for 1-2 years.
  • Proven experience as a Helpdesk Support Technician or similar role.
  • Solid understanding of computer systems, networks, hardware, and software applications.
  • Proficient knowledge of Windows and Mac operating systems.
  • Familiarity with helpdesk ticketing systems and remote support tools.
  • Excellent problem-solving and communication skills.
  • Strong customer service orientation and the ability to work well with end-users of varying technical knowledge.
  • Fluent English, both verbal and written.

What we Offer:

  • Provident fund
  • A corporate car after probation
  • Bonus system based on performance
  • Referral Bonus
  • Unlimited daily snacks and coffee
  • Contribution towards lunch
  • Attractive remuneration package
  • Regular corporate, events, and activities
  • Regular seminars, training, and workshops
  • Free parking
  • Greek lessons
  • Discounts on payabl. name
  • Half working day on your Birthday
  • Vibrant, professional, and multicultural team

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