Head of VIP (iGaming)

  • Full time
  • Cyprus
  • @StarCrown Partners posted 3 weeks ago
  • Posted : 26/03/2024 -Accepting applications

Job Detail

  • Job ID 15461
  • Remote Job No
  • Career Level Senior
  • Experience 5 Years +

Job Description


We are currently seeking an experienced and dynamic individual to join our team as the Head of VIPs at online casinos (2+ brands). This is a key leadership role responsible for managing and overseeing the VIP customer segment to ensure exceptional service delivery and maximum customer satisfaction.


– Develop and implement strategies to attract, retain, and manage VIP customers, with a focus on enhancing their gaming experience and maximizing their lifetime value.

– Guild the team from scratch, lead and motivate them to achieve performance targets and KPIs, providing guidance, support, and ongoing training as needed.

– Build and maintain strong relationships with VIP players, acting as the main point of contact and addressing their needs, preferences, and concerns in a timely and professional manner.

– Collaborate with other departments, including marketing, customer support, and finance, to optimize VIP programs, promotions, and rewards, ensuring alignment with business objectives.

– Monitor VIP activity and performance, analyze trends and patterns, and provide insights and recommendations to drive business growth and profitability.

– Implement effective risk management strategies to mitigate VIP-related risks, including fraud, responsible gaming, and regulatory compliance.

– Stay informed about industry trends, competitor activities, and best practices in VIP management, seeking opportunities for innovation and improvement.

– Prepare regular reports and presentations for senior management, summarizing VIP performance, initiatives, and key insights.

🔍 Your Profile:

– Proven experience (3+ years) in VIP management within online gaming with a strong track record of driving VIP revenue and loyalty.

– In-depth knowledge of VIP players’ behavior, preferences, business processes and trends

– Proficiency in CRM systems, data analysis tools, and Microsoft Office Suite.

– Experience in building the team, leadership, and influencing stakeholders at all levels.

– Strategic mindset with a customer-centric approach, coupled with strong analytical and problem-solving abilities.

– High level of proficiency in English; additional languages are a plus.

– Customer-focused

🌐 We offer:

– Work with gambling industry experts

– Advantages of developing a new process

– Competitive salary and bonuses, benefits package

– Chance to work in one of the company’s offices or remotely

– Relocation assistance to Cyprus ( we may start remotely with further relocation)

– Opportunity to work in an international and multinational environment

– Professional training and development

– Dynamic & supportive team

If you are a customer-focused leader with a passion for iGaming , who desire to deliver exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity to lead our VIPs Unit.🎲

For more details, DM or TG @forsarecruiting

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