Head of Client Relationship Management

  • Full time
  • Limassol, Cyprus
  • @payabl posted 1 month ago
  • Posted : 16/04/2024 -Accepting applications

Job Detail

  • Job ID 15679
  • Remote Job No
  • Career Level Senior
  • Experience 8 Years +

Job Description

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to business and make them all available in one place on our platform we call payabl.one.

As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts. With offices located in Frankfurt, Amsterdam, Limassol, and London, we are currently undergoing significant expansion and are looking for a Head of Client Management to join our team in Limassol, Cyprus.

This role is about:

The Client Relationship Management department is a crucial component of our organization. It is dedicated to fostering strong relationships with our valued clients. Our mission is to cultivate and maintain strong, mutually beneficial relationships with our clients while driving business growth and profitability. This mission involves various tasks such as retention, business development, client satisfaction, strategic partnerships, industry knowledge, excellent communication skills, and team leadership skills. One of the main tasks/projects of this department is to serve as the primary advocate for clients within the organization. This involves driving client satisfaction, retention, and growth while maintaining alignment with company objectives and values.

You will be responsible for:

  • Process optimization: streamlining and optimizing internal processes to enhance efficiency, reduce costs and minimize errors. Identifying opportunities for automation and implementing technological solutions to improve operational workflow
  • Team Leadership: Leading and managing a client relations team, providing mentorship, guidance, and training. Collaborating with internal teams, including sales, Risk, AML, Tech Support, Product department and marketing, to ensure a cohesive client experience.
  • Customer Service and Issue Resolution: Overseeing customer service operations related to payments, ensuring timely issue resolution and positive customer experience. Developing strategies to address customer inquiries and concerns promptly. Serving as the primary point of contact for clients to address and resolve any issues, concerns, or challenges related to payment services.
  • Client Onboarding and training: Overseeing the onboarding process for new clients, ensuring a smooth transition and comprehensive training on payment solutions. Providing ongoing education and training to clients on new features, updates, and industry best practices.
  • Relationship Building: Building and nurturing long-term relationships with key clients, understanding their business goals, and aligning payment solutions to meet their needs. Identifying opportunities for upselling or cross-selling additional services to existing clients. Teach these responsibilities to client relations managers.
  • Market Research and Competitive Analysis: Staying informed about market trends, industry developments, and competitive offerings. Utilizing market intelligence to position the organization’s payment solutions effectively and stay ahead of industry changes

What we need:

  • Education: Bachelor’s degree in business administration, finance or a related field.
  • Experience: minimum 3 years of experience as Head of Client Relations or Head of Client Success or team lead
  • Industry –knowledge: In-depth knowledge of the payment industry, including payments processing technologies, regulatory requirements and industry trends is essential. Familiarity with various payment methods such as credit cards, mobile payments, and alternative payment solutions
  • Client management Skills: Strong interpersonal and communication skills are critical for building and maintaining relationships with clients. The Ability to understand client’s needs, address concerns and negotiate agreements is a must.
  • Strategic Thinking: Candidate should possess strategic thinking abilities to develop and execute client engagement strategies that align with business objectives
  • Leadership Abilities: The Head of the department must have strong leadership skills, including the ability to motivate and manage the team of client relations and client success professionals. Experience in team management, mentoring, and coaching is essential
  • Problem-Solving Skills: The ability to analyze complex client issues, develop solutions, and resolve conflicts effectively is crucial. Candidates should be proactive in addressing client challenges and finding innovative ways to add value
  • Sales and business Development: Experience in sales and business development is preferred, as the future Head of department may be responsible for identifying new opportunities, pitching products or services to clients, and contributing to revenue generation efforts.
  • Technical Proficiency: Familiarity with CRM software, sales automation tools, and other technology platforms used for client relationship management is advantageous. Candidates should be comfortable using technology to track client interactions, manage accounts, and generate reports.
  • Adaptability and Resilience: The payment industry is dynamic and rapidly evolving, so candidates should be adaptable to change and resilient in the face of challenges. The ability to thrive in a fast-paced environment and navigate uncertainty is essential.

The perks of being a payabler:

  • 🚗 Drive in Style: After your probation, a sleek company car is all yours.
  • Future-Proof Your Finances: Jump on board, and after your probation period, we’ll kickstart your Provident Fund
  • 🌱 Grow Without Limits: Our environment is all about nurturing your talents and fueling your ambition with endless opportunities for professional development.
  • Speak Like a Local: Greek language classes, offered twice a week for all team members.
  • 💳 Shop and Save: Get exclusive access to a discount card at various local businesses.
  • 🌍Thrive in a multicultural workplace that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard.
  • Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
  • 🏝 Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you’re under the weather, we make sure you have ample time to relax, recharge, and return brighter.
  • 📚 Support for Your Educational Aspirations: We’re here to support your educational pursuits because we believe in investing in your growth.
  • 🍔 Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.

Ready to Join Us?

Let’s embark on a journey to redefine the landscape of payments together. We’re not just offering a role; we’re inviting you to be a part of something bigger. Join our team, and let’s innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team!

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy @https://www.payabl.com/privacy-policy

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