Customer Success Associate

  • Nicosia, Cyprus
  • Post Date : 02/08/2023
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Job Detail

  • Job ID 12357
  • Remote Job No
  • Career Level Middle
  • Experience 5 Years +

Job Description

  • Minimum 5 years working experience in customer success, account management or sales, preferably in a SaaS environment. You know what’s it’s like to handle expectations, solve problems and build positive relationships with a diverse group of people
  • You have an excellent command of both written and spoken English. Bonus points if you’re a native speaker
  • Excellent communications skills. You’re a clear, constructive and articulate communicator and have a passion for delighting customers. You have developed soft skills and higher than average EQ
  • Highly organized, self-motivated and results-oriented
  • Fast learner and always curious to absorb more knowledge in a fast-growing industry and a fast-paced environment
  • Understanding and love for tech products
  • Flexible work schedule. Communicating with customers all over the world means (for the vast majority of times) scheduling calls in different time zones to Nicosia. If you enjoy the freedom to organize and adjust your work schedule by yourself, this is your chance!


  • Help new Yodeckers with smooth onboarding. You will make sure our customers get familiar with the Yodeck Platform and achieve their initial goals. Your goal on the other hand is to offer your help with a smile and guide them so they feel happy and confident
  • You will answer general usability, pricing and feature questions via email /tickets/online chat or scheduled calls.
  • You will be the host of regularly scheduled webinars, where mostly new features will be presented and/or other relevant usability questions will be answered
  • You’ll be responsible for collecting customer feedback for the product team and management
  • Keep proper track and record of all the customer-related activities by using our CRM tool


  • Competitive salary
  • Company-wide bonus scheme and a great Stock Option plan
  • Amazing workplace, certified as Great Place to Work
  • Remote work policy
  • Individual training budget for professional development
  • Private medical insurance plan
  • Fun and collaborative start-up environment (with amazing offices!)
  • Flexible working arrangements
  • Commuting Expenses
  • Equal opportunity and workplace diversity

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