Customer Success Associate

Full time @Yodeck in Sales / Business Development
  • Nicosia, Cyprus
  • Post Date : 05/08/2023
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Job Detail

  • Job ID 12516
  • Remote Job No
  • Career Level Middle
  • Experience 2 Years +

Job Description

Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower with it any and every business around the world. Yodeck was first introduced in 2016 and now powers over 90,000 screens across every type of business from restaurants and retail stores, to schools, stadiums and conference halls. Yodeck is now in the top 5 of digital signage SaaS platforms in the world, and we are looking for curious and smart people to drive even faster!About The RoleIn the Customer Success Associate role, you will be contacting a number of our customers to help them become more engaged by ensuring they are using our product in the best way that suits their needs. You will be joining our growing Customer Success team which is the corner stone of our business growth, by keeping high customer retention rates and ultimately, our customers as happy and satisfied as they can be!You will be working full-time based in Cyprus, visiting for a couple of weeks within the year our headquarters in Athens, Greece.Requirements

  • Minimum 5 years working experience in customer success, account management or sales, preferably in a SaaS environment. You know what’s it’s like to handle expectations, solve problems and build positive relationships with a diverse group of people
  • You have an excellent command of both written and spoken English. Bonus points if you’re a native speaker
  • Excellent communications skills. You’re a clear, constructive and articulate communicator and have a passion for delighting customers. You have developed soft skills and higher than average EQ
  • Highly organized, self-motivated and results-oriented
  • Fast learner and always curious to absorb more knowledge in a fast-growing industry and a fast-paced environment
  • Understanding and love for tech products
  • Flexible work schedule. Communicating with customers all over the world means (for the vast majority of times) scheduling calls in different time zones to Nicosia. If you enjoy the freedom to organize and adjust your work schedule by yourself, this is your chance!

Responsibilities

  • Help new Yodeckers with smooth onboarding. You will make sure our customers get familiar with the Yodeck Platform and achieve their initial goals. Your goal on the other hand is to offer your help with a smile and guide them so they feel happy and confident
  • You will answer general usability, pricing and feature questions via email /tickets/online chat or scheduled calls.
  • You will be the host of regularly scheduled webinars, where mostly new features will be presented and/or other relevant usability questions will be answered
  • You’ll be responsible for collecting customer feedback for the product team and management
  • Keep proper track and record of all the customer-related activities by using our CRM tool

Benefits

  • Competitive salary
  • Company-wide bonus scheme and a great Stock Option plan
  • Amazing workplace, certified as Great Place to Work
  • Remote work policy
  • Individual training budget for professional development
  • Private medical insurance plan
  • Fun and collaborative start-up environment (with amazing offices!)
  • Flexible working arrangements
  • Commuting Expenses
  • Equal opportunity and workplace diversity

As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people’s contributions.

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