Customer Relationship Officer

  • Full time
  • Cyprus
  • @Square One posted 4 weeks ago
  • Posted : 10/11/2024 -Accepting applications

Job Detail

  • Job ID 17124
  • Career Level  Middle 
  • Experience  2 Years + 
  • Academic Level  Bachelor 

Job Description

Job Summary:

The Customer Relationship Officer (Accounts Receivable Focus) is responsible for managing client relationships with a focus on billing and payment processes. This role combines customer relationship management with accounts receivable support to ensure clients experience seamless and timely service. Key responsibilities include resolving payment-related inquiries, coordinating with accounting, and assisting in the collections process in a client-focused manner.

Key Responsibilities:

  • Monitor outstanding balances and coordinate timely follow-ups on overdue accounts. Act as the primary contact for clients regarding billing, payments, and accounts receivable inquiries.
  • Build and maintain positive, long-term relationships with clients. Conduct check-ins with clients to ensure satisfaction and address any concerns proactively.
  • Collaborate with the accounting team to resolve discrepancies and streamline invoicing.
  • Provide clients with guidance on payment processes, timelines, and accepted methods.
  • Address client concerns regarding billing or payment-related issues, resolving them quickly and efficiently.
  • Prepare reports on collections, outstanding balances, and any recurring issues.

Qualifications:

  • Bachelor’s degree.
  • Proven experience in customer relationship management, accounts receivable, or billing.
  • Strong communication skills with a focus on customer service and conflict resolution.
  • Excellent organisational skills and attention to detail.
  • Exceptional interpersonal and communication skills, especially around billing and financial discussions.
  • Proficiency in Greek and English.

What We Offer:

  • Competitive salary.
  • A young, dynamic, and supportive work environment.
  • Opportunities for career growth within a fast-growing company.
  • Ongoing training and development

Required skills