Client Support Agent (Rotational Shifts)

Full time @HF Markets posted 1 month ago in Customer Support
  • Larnaka, Cyprus
  • Post Date : 15/08/2023
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Job Detail

  • Job ID 12773
  • Remote Job No
  • Career Level Junior
  • Experience Less Than 1 Year

Job Description

Your role at HF Markets:

  • Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
  • Provide prompt and accurate responses to client inquiries regarding products, services, and technical support.
  • Provide product information and assistance – educate clients on the features, benefits, promotions, and usage of products and services.
  • Offer guidance and troubleshoot support to assist clients.
  • Collaborate with cross-functional teams to address clients needs and resolve complex issues
  • Escalate complex or unresolved issues to the appropriate person or Manager.
  • Identify areas for improvement and share suggestions and feedback with the team.

RequirementsWhat You Bring:

  • Must be able to work 24/5 shifts on rotation.
  • Good command of the English language (oral and written). Any additional language will be considered an advantage.
  • University Degree or relevant working experience.
  • Experience in Customer Support or HORECA roles.
  • Basic Computer skills.

BenefitsBy joining us, you can expect:Attractive remuneration package22 days of Annual Leave (reaching up to 30 days per year based on years’ service)Birthdays are always a day off!Referral Bonus – refer a candidate we would all enjoy to work with!!Participation in the Company’s Medical Scheme from day one!Participation in the Company’s Group Discount SchemeFree Gym Membership (Larnaca)Unlimited snacks, fruits and beveragesComplimentary periodic lunches at the officeFun team-building activities & Corporate eventsNight & Weekend Shift incentive (as applicable)Lifelong Learning Allowance plus paid Educational LeaveSounds like you? Come and write the next chapter with us!All applications will be treated as confidential.HF Markets is an Equal Opportunity Employer.

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