Job Detail

  • Experience 8 Years +

Job Description

Cyprus Casinos and MELCO Resorts & Entertainment is looking for a Chief Steward.

Primary Responsibilities

  • Leads and manages the Stewarding team and ensures all departmental goals are achieved
  • Prepares the annual operating budget of the Department
  • Ensures the highest standards of hygiene and safety is always maintained by following HACCP guidelines
  • Controls the amount of breakages, ensuring all employees are aware by continuously providing training on effective practices
  • Identifies new techniques to maintain and improve quality of cleaning, providing new ideas and efficient practices
  • Identifies new chemical and cleaning products, striving to reduce cost
  • Provides continuous training and awareness on chemical and cleaning products to the employees to ensure correct and safe usage
  • Manages and maintains Outlet inventories and equipment including storage, tracking and stock take of all chinaware, glassware, flatware and equipment for events
  • Communicates with F&B Management and coordinates with each Outlet’s Restaurant Manager to have enough inventory, meeting demand and anticipate operational needs
  • Trains and develops Stewarding and other relevant employees
  • Monitors and controls labor cost to maximize employee productivity and minimize payroll whilst maintaining quality standard
  • Coordinates, communicates and works closely with internal and external parties which include outsourced service providers
  • Leads by example, managing personal work priorities and personal development
  • Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees
  • Ensures that Melco policies and procedures are strictly adhered to by all Stewarding employees
  • Attends meetings as required
  • Actively participates in health and safety activities to ensure that workplace hazards are minimized for the health and safety of all customers and staff
  • Conducts briefings with the Stewarding team and ensures all relevant information is passed on appropriately
  • Ensures all Stewarding staff on shift complies with established grooming standards and Code of Conduct
  • Communicates maintenance issues to the maintenance team and follows through to their satisfactory completion
  • Ensures the evaluation and appraisals of all its subordinates


Key Performance Indicators

  • Breakage percentage within indications given by Management
  • Accurate inventory control
  • Hygiene standards are met
  • Staff retention and development




  • Minimum 8 years professional experience in a Stewarding department with at least 3 years in a Management role within a Five-star Hotel



  • Hospitality Management or Business Management diploma or similar
  • Health and Safety Qualifications



  • Good knowledge of Health and Safety regulations as well as Food Safety awareness
  • Anticipates and assesses issues, risks or opportunities facing the company and applies effective, creative solutions
  • Decision making ability and judgment
  • Strong planning, organization and time management
  • Strong interpersonal skills
  • Good command in both written and spoken English
  • Competent with all basic Microsoft functions, including Word, Excel and Outlook


Personal Competencies

  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable

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