Account Manager –Arabic Desk

Full time @HYCM Europe Limited in Sales / Business Development
  • Spyrou Kyprianou 47, 4003
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Job Detail

  • Job ID 9052
  • Remote Job No
  • Career Level Senior
  • Experience 2 Years +
  • Academic Level Bachelor

Job Description

HYCM, an international brand with offices around the globe, is looking to hire Arabic Speaking Senior Account Manager for its Limassol-based office. An exciting opportunity has arisen for driven, target-orientated individuals who thrive under pressure to join our Sales Department, based in Limassol, Cyprus.

 

Requirements:

  • Degree in Economics, Finance or a business-related field
  • Relevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures)
  • Business proficiency in Arabic and English is required; (any other language will considered as an advantage).
  • Excellent communication and interpersonal skills
  • Strong Customer oriented skills
  • Ability to multi-task and prioritize accordingly with excellent problem-solving skills.
  • Excellent computer literacy
  • Eligible to work in Cyprus
  • Familiarity with CRM, Live Chat Operator systems and practices
  • Active listener
  • Able to adapt to different types of attitude/character

 

Responsibilities & Duties:

  • Provides customer support through phone, e-mail correspondence and online chats
  • Able to handle a data base of clients (Client management)
  • Provides answers to customers by identifying problems; researching answers; guiding customer through corrective steps.
  • Liaison with other departments to ensure customers concerns are addressed
  • Assisting in the preparation of legal contracts for clients
  • Maintaining up to date financial news on a daily/weekly/monthly basis
  • Acts as first point of contact and resolves where possible customer complaints.
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading
  • Utilizing tools and resources in resolving customer inquiries in a timely and accurate manner
  • Contributes to the overall customer satisfaction by ensuring high level of customer service in every transaction (phone/email)
  • Other ad-hoc duties as needed.

 

Benefits

The successful candidate will receive a competitive remuneration package including private medical insurance. The Company offers a paid annual leave of 22 days.
If you match the above criteria and you are interested in joining our team, please forward your CV to [email protected] while stating your expected gross salary as well.

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