2nd Line Helpdesk Support | Nicosia | Remote

  • Full time
  • Nicosia, Cyprus
  • @DevFinders posted 2 months ago
  • Posted : 27/12/2023 -Accepting applications

Job Detail

  • Job ID 14732
  • Remote Job Yes
  • Career Level Junior
  • Experience 2 Years +

Job Description

We are seeking a 2nd–3rd-line IT engineer to join our global remote team. Candidate with a strong technical background and understanding of networks, Windows, and Mac user assistance. Must be fluent in English, self-disciplined an out-of-the box thinker able to think on their feet.

What’s In It For You –

  • Salary: €1000 – €1200 per month depending on experience
  • 40 days paid holiday annually – (28 days + bank holidays + extended festive period shutdown)
  • Untaken annual leave will automatically roll over to the following year
  • Opportunity to join the partnership scheme and become eligible to receive a share in the profit of the business.

Mandatory Skills – At least 3-years’ experience in a similar role in:

  • Windows 10 administration and configuration
  • Active Directory (administration, group policies, maintenance, and problem solving).
  • Advanced networking skills (TCP/IP, DNS, V-LAN, Switches, Routers, Firewalls, AP’s)
  • Office 365 (administration, 2FA, policies, Office 365, MS Teams, SharePoint, OneDrive maintenance, and problem solving).
  • Advanced Azure knowledge and skills (administration, Active Directory, group policies, Vnet, WVD, backups, InTune, maintenance, problem solving) (Azure experience is a must for 3rd-line).
  • Ticketing systems such as Freshdesk.
  • Anti-virus software.
  • GDPR and Cyber essentials practical (prerequisite)

Duties include but are not limited to –

  • Responsible team player who will work on their own initiative and make a fresh and positive contribution to the service desk team.
  • Working independently: a proactive approach.
  • Document workflow for team use
  • Work across the 2nd or 3rd line.
  • Follow the best business practices.
  • Customer service.
  • Networks, Windows, and Mac user support.
  • Please note, if laptop/pc specifications are not provided with screening questions, please consider your application unsuccessful**

Required skills

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