2nd Line Helpdesk Support | Nicosia | Remote

Full time
Nicosia, Cyprus
@DevFinders posted 1 month ago
Posted : 22/10/2023 -Accepting applications

Job Detail

Job ID 13870
Remote Job Yes
Career Level Junior
Experience Less Than 1 Year

Job Description

We are seeking a 2nd–3rd-line IT engineer to join our global remote team. Candidate with a strong technical background and understanding of networks, Windows, and Mac user assistance. Must be fluent in English, self-disciplined an out-of-the box thinker able to think on their feet.

What’s In It For You –

Salary: €1800 – €2000 per month depending on experience
40 days paid holiday annually – (28 days + bank holidays + extended festive period shutdown)
Untaken annual leave will automatically roll over to the following year
Opportunity to join the partnership scheme and become eligible to receive a share in the profit of the business.

Mandatory Skills – At least 3-years’ experience in a similar role in:

Windows 10 administration and configuration
Active Directory (administration, group policies, maintenance, and problem solving).
Advanced networking skills (TCP/IP, DNS, V-LAN, Switches, Routers, Firewalls, AP’s)
Office 365 (administration, 2FA, policies, Office 365, MS Teams, SharePoint, OneDrive maintenance, and problem solving).
Advanced Azure knowledge and skills (administration, Active Directory, group policies, Vnet, WVD, backups, InTune, maintenance, problem solving) (Azure experience is a must for 3rd-line).
Ticketing systems such as Freshdesk.
Anti-virus software.
GDPR and Cyber essentials practical (prerequisite)

Duties include but are not limited to –

Responsible team player who will work on their own initiative and make a fresh and positive contribution to the service desk team.
Working independently: a proactive approach.
Document workflow for team use
Work across the 2nd or 3rd line.
Follow the best business practices.
Customer service.
Networks, Windows, and Mac user support.