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Customer Support Representative

  • Full time
  • Cyprus
  • @CRAE GROUP posted 5 days ago
  • Posted : 18/02/2025 -Accepting applications

Job Detail

  • Job ID 18262
  • Remote Job  No
  • Career Level  Middle 
  • Experience  2 Years + 

Job Description

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.

Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals.

Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.

We are looking for talented Customer Support Representative (Dutch, German, RussianSpeaking) to join our team in Limassol.

Job Description & Responsibilities:

  • Communication with customers through live chat and e-mails.
  • Maintain prompt and empathetic attitude towards customers.
  • Acknowledge and resolve customers’ issues and queries.
  • Keeping up to date with products terms, offers and functions.
  • Report and escalate advanced customer queries to the relevant departments.
  • Perform first-step investigations on queries and issues.
  • 3 shift based role (Monday-Friday) 9:00 – 18:00, 13:00 – 22:00, 16:00 – 01:00.

Experience and qualifications:

  • Proficiency in both written and verbal English, with excellent language skills.
  • Proficiency in both written and verbal German, or French or Dutch or RussianSpeakers with excellent language skills.
  • Strong communication abilities, enabling effective interaction and collaboration.
  • Solid computer literacy and adept typing skills.
  • Ability to perform effectively within a multitasking work environment.
  • Previous experience in online customer support will be considered a big plus.

What We Offer:

  • A competitive and attractive remuneration package that values your skills and contributions.
  • Relocation support
  • The chance to join a dynamic, forward-thinking European company and play a key role in its success.
  • Daily lunch provided.
  • Gym membership allowance.
  • Monthly team events.
  • Performance-based monthly bonuses.

Interested?Apply now by sending your resume to jobs@craegroup.com or applying through LinkedIn.

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