The Reservations Officer manages individual and travel agent bookings, maintains room availability and pricing across distribution channels, and handles guest payments and special requests. Candidates require a relevant hospitality diploma or at least three years of related experience, strong communication skills, and fluency in English. Responsibilities include updating the reservation system, coordinating with the sales and accounts departments, and implementing data protection requirements.
Leonardo Hotels & Resorts Mediterranean are seeking to recruit a Reservations Officer for Pafos Head Offices.
Qualifications and Experience
- Diploma relevant to the Hospitality industry or at least 3 years’ experience in a relative position.
- Communicative and Organizational Skills
- Problem solving skills
- Pleasant, friendly personality
- Excellent knowledge of English language. An additional language, shall be considered as an advantage
Duties and Responsibilities
- He/She should know the types of rooms the property has, their locations and layouts, as well as the available packages
- Manages travel agents booking according to the agreements made by the Sales Department
- Manages the reservations of individuals through the Hotel’s website, telephone or other platforms
- Informs continually the Reservation System of the Hotel for the correct allocation of the rooms and to avoid any overbookings.
- Keeps the reservation channels of the Hotel (website, platforms etc) up to date with the room availabilities and price.
- Monitors the guests payment after a reservation in cooperation with the Accounts Department, and establishes the relevant Reservation Confirmation report
- Informs the System of the Hotel with all the information related to each reservation ( VIP’s, extra requirements, nutritional preferences etc)
- In any direct communication with guest she/he tries for upselling.
- To have a clear understanding of the Hotel’s policies, procedures and facilities. He/She is also aware of the Emergency Plans.
- To implement all the GDPR System’s requirements for the protection of the guests Personal Data/ Information.
- To have a clear understanding of the Hotel’s Health & Safety Rules & Regulation.
- Any other job assigned by the Management which is not directly included in the position’s duties but is related to the department.
We would be more than happy to receive your resume through direct apply to LEONARDO CAREERS
Interested candidates are kindly requested to send their CV to the HR Manager at hr@leonardohotelscyprus.com.
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