The Call Center Agent handles customer orders and inquiries via phone and digital channels while updating customer records on software platforms. This role resolves service complaints, gathers post-purchase customer feedback, and requires fluency in both Greek and English. Candidates should possess prior customer service experience alongside strong communication and problem-solving skills.
Domino’s Pizza Cyprus is a growing vibrant company, part of the dynamic Domino's worldwide pizza chain. We are looking for a Call Center Agent to join our team.
Candidates must have relevant experience and be able to speak Greek and English.
Key Duties & Responsibilities
- Assist customers via telephone or other support channels, respond professionally to customer orders or inquiries and act as an ambassador for the Domino’s brand
- Update customer related information on the Call Center software platforms
- Resolve product or service complaints at first contract, if possible, by clarifying customer complaints, determining the cause of the complaint, selecting and explaining the best solution, expediting correction or adjustments, following up to ensure resolution and communicating any complaints or issues via the allocated procedures and channels
- Call customers to gather feedback on their experience and communicate this feedback through the allocated procedures and channels
Main Requirements
- Native Greek speaker
- Fluency in English
- Previous experience in a Customer Service role is considered a significant advantage
- Ability to stay calm under pressure
- Excellent customer communication skills
- Ability to work effectively in a team
- Excellent problem-solving capabilities
- Punctual, hardworking and reliable
- Show adaptability, resilience, efficiency, energy and initiative
Interested candidates can send their CV to admin@dominos.com.cy
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