IT Technician & Client Support Specialist at HRus Partners Recruitment in Nicosia, CY focuses on 414), on behalf of our client, a leading provider of digital asset infrastructure leveraging blockchain technology, is seeking. This is an exciting opportunity for an ambitious individual to join a fast-growing international environment and contribute to the company's continued growth.
HRus Partners (License No. 414), on behalf of our client, a leading provider of digital asset infrastructure leveraging blockchain technology, is seeking an IT Technician \& Client Support Specialist to join their growing team.
This is an exciting opportunity for an ambitious individual to join a fast-growing international environment and contribute to the company's continued growth.
Key Responsibilities
As an IT Technician \& Client Support Specialist based in our office in Nicosia, Cyprus, you provide support and operate several duties related to end-users' IT and client environments.
*Corporate IT support \& management*
* Deployment of end-user hardware and software using supplied installation instructions and tools, including handover to end-users
* Follow up of end-user equipment lifecycle from procurement to disposal
* Identification, recording, categorization, investigation and prioritization of incidents and requests related to end-users' environment
* Support IT-related tasks
* Administration, maintenance and improvements of corporate applications
* Administration of corporate IT infrastructure (Local Network, Printers, Small Devices)
* Access right management
*Client-facing L1 support*
* Act as first point of contact for external clients raising support requests, via ticketing system, email and phone
* Triage, log, categorize and prioritize incoming client tickets according to severity and SLA commitments
* Provide first-line diagnosis and resolution for common client-reported issues; escalate unresolved cases to L2/L3 teams with clear documentation
* Track ticket status and ensure timely follow-up and communication with clients until resolution
* Contribute to and maintain client-facing knowledge base articles and FAQs to reduce recurring tickets
* Monitor support queues and flag recurring issues or trends to internal stakeholders
Requirements
* Bachelor's degree in Computer science or equivalent
* At least 3 years of experience in similar functions
* Linux mac and windows as workstation
* Azure administration including (SharePoint, Intune, Windows defender)
* Python scripting including ansible playbook
* Proficient with IT security best practices in banking environment
* Go programming language a plus
* HTML, JavaScript, CSS knowledge a plus
* Fluent in English and any other language is a plus
What We Offer
* A gross monthly salary ranging from 24k-40k depending on experience.
* An opportunity to work at the intersection of digital assets and finance
* A skilled and experienced team, including world-renowned experts
* A fast-paced learning environment, entrepreneurial spirit and team spirit
* A great moment to join as the company grows and expands
* State-of-the-art technology and IT infrastructure
* Hybrid remote work and flexible working hours