After-Sales Administrator

Summary:  Join our team as a trusted After-Sales Administrator, ensuring efficient operations while supporting management in a dynamic engineering environment.

About EMA Group

EMA Group is a growing Cyprus-based Group operating across mechanical contracting, technical support and product distribution.

What started with EMA Mechanical Contractors in 2015 has evolved into a Group of three companies, bringing together engineering, project delivery, after-sales support and international product partnerships to provide end-to-end mechanical solutions across Cyprus.

The Opportunity

We are currently seeking an exceptionally organized and professional After-Sales Administrator to support the management team and contribute to the efficient day-to-day operation of the business.

• Key Responsibilities:
  Monitors and manages incoming emails, telephone calls and customer requests relating to after-sales service, technical issues, maintenance and product support, ensuring that they are forwarded to the appropriate personnel and followed up as necessary.
• Records, manages and monitors customer service requests in the Company's ticketing/service request system, ensuring that requests are assigned, updated and tracked through to completion.
  Coordinates the scheduling of technician visits, maintenance work, repairs and commissioning activities, in collaboration with the relevant technicians and departments.
• Monitors outstanding service requests and work orders, follows up with the relevant technicians or departments to obtain progress updates, and keeps customers informed about the status of their requests, where required.
• Prepares and issues work orders, where required, ensuring the accurate recording of customer details, product information, reported issues and required work.
  Handles customer complaints and reports relating to products and after-sales services, recording the relevant information and forwarding them to the appropriate personnel for investigation and resolution.
• Maintains up-to-date records of customers, service requests, work orders, technician visits and related documentation, ensuring that information is accurate and easily accessible.
  Prepares correspondence, documents and reports relating to the activities of the After-Sales Department, as required.
• Monitors deadlines, outstanding actions and scheduled work, ensuring that the relevant personnel are promptly informed of delays or issues requiring further action.
• Supports the organization and coordination of the After-Sales Department's daily operational activities, contributing to the effective management of service requests.
• Contributes to the preparation of the technical team's weekly schedule based on current work load and priorities.
• Supports with general administrative tasks within the Company, as required.

Qualifications:

• Previous experience in administration, office management, or customer service
• Excellent command of Greek and English (written and spoken), knowledge of Russian is considered an advantage
• Exceptional organizational and time management skills
• Great attention to detail
• Strong interpersonal and communication skills
• High degree of discretion, professionalism, and integrity
• Very good digital skills (Word, Excel, Powerpoint, email management) 
• Valid driving license
• Experience within engineering, construction, or another operational environment will be considered an advantage

What We Offer:

• Competitive remuneration package
• 13th Salary
• Annual performance bonus
• 22 days of Annual Leave
• Ongoing professional development
• Additional employee benefits and wellbeing initiatives
   

Interested?

Send your CV to HR@ema.team with the subject “After-Sales Administrator”.

All applications will be treated confidentially. Only shortlisted candidates will be contacted for the next stage of the selection process.

Follow EMA on social media to learn more about our projects, team and future career opportunities.