The Partnership Support Officer handles the administrative and operational tasks for the Partnerships team, focusing on organizing the partner pipeline and managing onboarding documentation. This role requires strong organizational skills, attention to detail, and experience with CRM systems and Microsoft Office to ensure smooth operations and accurate data management.
About the role:
Our Partner Managers grow payabl. by bringing in new partners and, through them, new merchant applications. As our Partnership Support Officer, you will take care of the administrative and operational side of the Partnerships team, so the Partner Managers can spend their time building relationships and generating revenue.
You will keep our partner pipeline organised and accurate: entering and qualifying leads in HubSpot, making sure pre-approval forms are complete before they reach a Partner Manager, tracking cases in Jira and keeping our pipeline and partner records up to date. You will also handle onboarding documentation, scheduling, reporting and coordination with other teams.
It is a role for someone organised and detail-oriented who enjoys keeping things running smoothly, with plenty of room to learn the payments industry along the way.
Location Limassol, Cyprus Office
Reporting to Head of Partnerships
What you will do:
- Input and manage partner leads in the CRM system
- Maintain accurate partner and lead databases
- Schedule meetings and manage Partner Manager calendars
- Process partner onboarding documentation
- Prepare reports and track partner performance metrics
- Coordinate partner communications and events
- Support cross-team coordination on partnership initiatives
What we need:
Hard skills
- 1+ years in customer service, client support or an administrative/operations role.
- Strong skills in Microsoft Office, especially Excel/spreadsheets and Word.
- Experience with a CRM, ideally HubSpot; familiarity with Jira or Confluence is a plus.
- Excellent written and spoken English.
- Experience in payments, fintech or financial services is a plus, but not required: we will teach you the basics.
Soft skills
- Excellent attention to detail, with a commitment to keeping data accurate and complete.
- Highly organised, able to manage several tasks and deadlines at once.
- Proactive: you spot what is missing or out of date and fix it without being asked.
- Clear, professional communicator with partners and internal teams.
- Common sense and good judgement about when to escalate.
- Motivated to join payabl. and grow within the Partnerships team.
The perks of being a payabl.er:
- Future-Proof Your Finances: Once you’ve passed probation, we’ll kickstart your Provident Fund to secure your future.
- Grow with Us: Annual Learning Budget for professional development (after probation)—because your growth is our growth.
- Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.
- Drive in Style: After one year with us, you may be eligible for a company car—performance and availability permitting.
- Park with Ease: Complimentary parking space just steps from the office, so your commute is as smooth as your workday.
- Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days to rest when needed.
- Shop & Save: Exclusive local discount card + tickets for exciting events like Beonix, basketball games, and more.
- Speak Like a Local: Join free Greek language classes, twice a week, open to all team members.
- Celebrate Together: Twice a year, we bring colleagues from all offices together for unforgettable company celebrations.
- Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community
Our Hiring Process:
First Interview: Conducted by the Talent Acquisition team (30-40 min).
Final Interview - A 1 hour technical interview with the Head of Partnerships.