The Front Desk Coordinator-Receptionist manages showroom reception, telephone systems, digital inquiries, and customer appointments while supporting sales, rental, and leasing teams with administrative tasks. Responsibilities include greeting visitors, handling customer inquiries, updating CRM records, and maintaining showroom presentation standards. Candidates must be proficient in Microsoft Office and possess strong written and verbal communication skills in Greek and English.
Key Responsibilities
• Greet and assist showroom visitors in a professional and customer-focused manner
• Manage incoming telephone calls, emails, website inquiries, and social media messages
• Coordinate customer appointments with sales consultants and management
• Support the sales, rental, and leasing teams with administrative and customer service tasks
• Ensure a high standard of customer experience throughout all customer touchpoints
• Maintain showroom presentation, reception area organization, and hospitality standards
• Handle customer complaints or requests efficiently and escalate when necessary
• Update customer information and records accurately in CRM or internal systems
• Support vehicle booking coordination for rentals, leasing, and test drives
• Monitor and follow up on customer inquiries to maximize conversion opportunities
• Follow up with customers regarding appointments, quotations, rentals, or leasing requests
Key Performance Expectations
• High level of customer service and customer satisfaction
• Fast response to telephone, email, and online customer inquiries
• Professional and friendly communication with customers and partners
• Effective coordination of appointments and customer flow within the showroom
• Accuracy in customer data entry and CRM management
• Timely forwarding and follow-up of leads to Sales, Leasing, and Rental departments
• Maintaining an organized, welcoming, and professional reception/showroom environment
• Ability to multitask and prioritize responsibilities effectively
• Efficient handling and escalation of customer complaints or issues
• Contribution to a positive customer experience and company image
• Compliance with internal procedures, policies, and service standards
• Strong cooperation and support across Sales, Rentals, and Leasing teams
Required Skills & Competencies
Technical Skills
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Using CRM systems and digital communication platforms can be learned
• Ability to manage telephone systems, online inquiries, and appointment scheduling
• Basic administrative and reporting skills
• Excellent written and verbal communication in Greek and English
Soft Skills
• Pleasant personality, Customer-oriented mindset
• Attention to detail
• Professional appearance and attitude
• Problem-solving ability
• Ability to work under pressure and multitask
Experience & Qualifications
- Customer Experience
Working hours:
Monday, Tuesday, Thursday, Friday 8:00-5:30
Wednesday 8:00-2:00
Benefits:
13 salaries
21 paid annual leaves
Bonus on discretionary
Friendly and professional environment
Soft Skills
- Verbal communication
Technical Skills
- Word
- Excel
Interested candidates please forward your CV at anthi.maratheftou@outlook.com and info@andys-motors.com
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