Technical Support Engineer

Full time @Spotware in IT / Software Development
  • Limassol, Cyprus
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Job Detail

  • Job ID 11512
  • Remote Job No
  • Career Level Junior
  • Experience 2 Years +
  • Academic Level Bachelor

Job Description

Spotware Systems is looking to hire a Technical Support Engineer.


  • Working as part of a team of like minded individuals to provide exceptional levels of support at all times.
  • Investigating issues raised by clients or internal teams, and providing satisfactory resolution where possible, or escalating according to requirements.
  • Liaising with clients, internal teams, and third-parties in order to see tasks through to resolution.
  • Creating and maintaining documentation for use both internally and externally.
  • You will be expected to develop a strong understanding of both Forex and the platform, in order to provide the best possible service to both clients and colleagues.



  • Minimum of three years experience in a technical support or similar role.
  • Experience providing Operating System and Application level support.
  • Understanding of client-server architecture.
  • Knowledge of network technologies – TCP/IP, DNS SSL/TLS.
  • Strong problem solving and investigation skills.
  • Fluent English (written and verbal) is essential.
  • Excellent organizational skills, and the ability to prioritize and manage workload.
  • Strong numerical and analytical skills.
  • Ability to work on a 24/5 weekly shift rotation is essential.
  • Desire to learn and develop your skills and understanding.


Will be a plus:

  • Previous experience working with trading platforms.
  • Experience working with or supporting API integrations.
  • Knowledge of the FIX protocol.
  • Programming or scripting skills.
  • Experience with delivering training to colleagues and/or clients.


We offer:

  • Competitive remuneration.
  • Opportunities for professional growth.
  • Private Health Insurance for you and your immediate family members as of 1st day of employment.
  • Baby bonus (childbirth).
  • Birthday gift €100 credit note from a shop of your choice.
  • Fully equipped office with daily fruits and pizzas on Thursdays.
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