Spotware Systems is looking to hire a Technical Support Engineer.

Responsibilities:

• Working as part of a team of like minded individuals to provide exceptional levels of support at all times.
• Investigating issues raised by clients or internal teams, and providing satisfactory resolution where possible, or escalating according to requirements.
• Liaising with clients, internal teams, and third-parties in order to see tasks through to resolution.
• Creating and maintaining documentation for use both internally and externally.
• You will be expected to develop a strong understanding of both Forex and the platform, in order to provide the best possible service to both clients and colleagues.

Requirements:

• Minimum of three years experience in a technical support or similar role.
• Experience providing Operating System and Application level support.
• Understanding of client-server architecture.
• Knowledge of network technologies – TCP/IP, DNS SSL/TLS.
• Strong problem solving and investigation skills.
• Fluent English (written and verbal) is essential.
• Excellent organizational skills, and the ability to prioritize and manage workload.
• Strong numerical and analytical skills.
• Ability to work on a 24/5 weekly shift rotation is essential.
• Desire to learn and develop your skills and understanding.

Will be a plus:

• Previous experience working with trading platforms.
• Experience working with or supporting API integrations.
• Knowledge of the FIX protocol.
• Programming or scripting skills.
• Experience with delivering training to colleagues and/or clients.

We offer:

• Competitive remuneration.
• Opportunities for professional growth.
• Private Health Insurance for you and your immediate family members as of 1st day of employment.
• Baby bonus (childbirth).
• Birthday gift €100 credit note from a shop of your choice.
• Fully equipped office with daily fruits and pizzas on Thursdays.