Job Detail

  • Remote Job No
  • Experience 2 Years +

Job Description

BrainRocket is looking for Level 3 IT Support Engineer for our team of BRO-professionals!

This is a great opportunity to discover your abilities, join a team of enthusiastic and highly committed professionals, as well as the opportunity for career growth!


  • 2+ years of experience in IT
  • Strong HW/SW analytic, problem-solving and troubleshooting skills
  • Experience in bash/shell programming
  • Experience in SQL querying and managing data
  • Strong Debugging skills
  • Experience working with logging, monitoring, and alerting tools (e.g. ELK stack, Grafana, PagerDuty)
  • Ability to perform log level analysis
  • Structured and process-oriented
  • Self-learning ability, self-motivated and team player
  • Ambition to learn new systems, procedures, techniques in a short period of time
  • Experience with bug and issue tracking system
  • Ability to problem solve independently and multi-task
  • Understand of ITIL methods
  • Understand of Software development life cycle
  • Pro-active, resourceful with high level of accuracy and attention to detail
  • Ability to meet strict deadlines and manage stress effectively
  • Strong communication and reporting skills


Duties and opportunities:

  • Assess issues and provide solutions for incidents and problems that cannot be handled by tier 1,2
  • Managing incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to 4 level support where required
  • Periodically perform analysis to see if new problems need to be registered
  • Assign work to Problem Analysts and coordinate root cause analysis
  • Support in incident management after deployment
  • Perform log level analysis
  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
  • Qualification/replication of the reported issue in an appropriate customer environment
  • Information gathering to ensure complete availability of details required for root cause analysis
  • Provision of technical resolution or problem workaround
  • Provide a robust service for monitoring products deploying onto the platform
  • Work with Operations and Development teams to understand improvement, new feature and enhancement requirements for the monitoring development teams to implement.


What we offer:

  • Learning and development opportunities and interesting challenging tasks
  • Official employment in accordance with the laws of Cyprus and the EU, registration of family members
  • Relocation package (tickets, staying in hotel for 2 weeks)
  • Company fitness corner in the office for employees
  • Opportunity to develop language skills and partial compensation for the cost of language classes
  • Birthday celebration present
  • Time for proper rest and 24 working days of Annual Vacation
  • Breakfasts and lunches in the office (partially paid by the company)

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