Job Detail

  • Job ID 11351
  • Remote Job No
  • Experience 2 Years +
  • Academic Level Bachelor

Job Description

ACE Networks is looking to hire a System Analyst.


  • Maintains and provides L2 shared services support for complex enterprise-based Gaming systems across all MCE properties at various geographical locations
  • Proactively builds up new knowledgebase to provide fundamental technical guidance for L1 & L1.5 support staffs to able to resolve the relevant incidents / requests as first calls resolution
  • Performs in-house technical training for L1, L1.5 support, and other IT staff as required
  • Learns business application knowledge in depth and suggests improvement if necessary
  • Supports key project deliverables and can work within defined project plan timelines
  • Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problems
  • Responds to issues, questions and requests related to the Gaming systems
  • Works with the system development team, attends end user training classes and/or presentations as required
  • Actively monitors and ensures service level agreement (SLA) is met
  • Able to be teamed up with other Support Specialists to perform IT systems support functions




  • 1 year of relevant IT enterprise system or support experience require
  • Requirements analysis, meeting with business owners, and performing current state system analysis
  • Experiences should include implementation and support of application systems
  • Experience in an environment of 24×7 large operations support is a plus



  •  Bachelor’s Degree or equivalent relevant qualifications
  • Fluency in English and Greek


Skills / Competencies

  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Achieves agreed objectives and accepts accountability for results
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable


Company offers:

  •  An attractive remuneration package according to qualifications and experience.
  • Free meals and beverages at the in-house cafeteria
  • An array of paid trainings will be offered
  • Excellent opportunities for career development and advancement
OR apply with

An easy way to apply for this job. Use the following social media.

Other jobs you may like

Apply for the job