ACE Networks is looking to hire a System Analyst.

PRIMARY RESPONSIBILITIES:

• Maintains and provides L2 shared services support for complex enterprise-based Gaming systems across all MCE properties at various geographical locations
• Proactively builds up new knowledgebase to provide fundamental technical guidance for L1 & L1.5 support staffs to able to resolve the relevant incidents / requests as first calls resolution
• Performs in-house technical training for L1, L1.5 support, and other IT staff as required
• Learns business application knowledge in depth and suggests improvement if necessary
• Supports key project deliverables and can work within defined project plan timelines
• Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problems
• Responds to issues, questions and requests related to the Gaming systems
• Works with the system development team, attends end user training classes and/or presentations as required
• Actively monitors and ensures service level agreement (SLA) is met
• Able to be teamed up with other Support Specialists to perform IT systems support functions

QUALIFICATIONS:

Experience

• 1 year of relevant IT enterprise system or support experience require
• Requirements analysis, meeting with business owners, and performing current state system analysis
• Experiences should include implementation and support of application systems
• Experience in an environment of 24×7 large operations support is a plus

Education

•  Bachelor’s Degree or equivalent relevant qualifications
• Fluency in English and Greek

Skills / Competencies

• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Achieves agreed objectives and accepts accountability for results
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

Company offers:

•  An attractive remuneration package according to qualifications and experience.
• Free meals and beverages at the in-house cafeteria
• An array of paid trainings will be offered
• Excellent opportunities for career development and advancement