Melco Resorts is looking to hire a Supervisor, Restaurant.

Primary Responsibilities

• Works and provides supervision in assigned section or Outlet, ensuring all F&B Standard Operating Procedures are followed
• Exhibits a thorough understanding of all related services and products and the ability to recommend and upsell alternatives
• Assists with the readiness of the Outlet for service
• Ensures that all Outlet employees are familiar with the products and services, current promotions, policies and other important information
• Ensures that working stations and all equipment are organized, clean and tidy at all times
• Assists to maximize employee productivity using proper allocation and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
• Liaises with all Departments to ensure the high standards of customer service and conflict situations are resolved
• Assists in handling guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Evaluates employee’s performance and identifies training needs
• Provides support to the staff through training, mentoring and coaching
• Assists to ensure the punctuality and appearance of all Outlet employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards
• Attends daily briefings and ensures information is passed on appropriately
• Ensures timely reporting of malfunctioning or maintenance deficiencies to appropriate area
• Assists the Management with administrative tasks such as breakage reports and notice board updates
• Adheres to all Company policies and procedures
• Reports accidents, injuries and unsafe work conditions to supervisors
• Performs other reasonable job duties as assigned by supervisors from time to time

Key Performance Indicators

• Positive customer feedback
• Strong knowledge of relevant products, services and procedures
• Continuous progress of Technical Skills
• Staff Retention and Development

Experience

QUALIFICATIONS:

• Minimum 3 years of similar working experience in Food & Beverage operations

Education

• High School diploma
• Diploma in Hospitality or Business Management is an advantage

Skills

• People management skills
• Possesses strong time management skills
• Computer literate
• Excellent interpersonal and customer service skills
• Business written communication skills
• Excellent command of English is mandatory, Greek and other languages highly regarded

Personal Competencies

• Attention to detail
• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Displays the highest level of integrity and discretion
• Self-motivated
• Dynamic and proactive approach to people
• Flexible and accommodating
• Receptive and versatile in adopting new approaches and practices to meet changing circumstances
• High adaptability to various assigned job tasks
• Ability to work under pressure, energetic and enthusiastic