Job Detail

  • Remote Job No
  • Academic Level Bachelor

Job Description

IronFX is looking to hire an SQL Support officers to join our technology department.

 

Job Description:

  • Research and identify solutions to software issues
  • Diagnose and troubleshoot different bugs raised by the internal company’s staff
  • Talk with personnel through a series of actions, either via phone, email, or chat, until the issue has been solved
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to our internal customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Prioritize and manage several open issues at one time
  • Follow up with internal clients to ensure on going tickets are up to date
  • Document technical knowledge in the form of notes and manuals

 

Person Specification:

  • University Degree in Computer Science or relevant field
  • SQL/Programming knowledge is a must
  • Previous experience of working in any support position will be consider as advantage
  • Excellent communication skills
  • Good time management and prioritization skills
  • Ability to pay attention to detail
  • Ability to diagnose and resolve problems
  • Business fluency in the English language

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