Senior ITSD Support Specialist

Full time @Exness in IT / Software Development
  • Cyprus
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Job Detail

  • Job ID 9465
  • Remote Job No

Job Description

Exness is looking to hire a Senior ITSD Support Specialist.

You will:

  • Performs Service Desk duties, clearly defines user problems received .
  • Takes ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary.
  • Ensures compliance with Standard Operating Procedures (SOP)
  • Evaluate and assess technologies of how they may be developed or deployed to enhance end user experience.
  • Maintain effective local documentation including standard operating procedures, best practices, and methodologies for configuration changes and troubleshooting.
  • Contribute to the development of the End User Desktop infrastructure, assisting with the development of technical methodologies, best practices, policies, procedures and associated documentation.
  • Diagnoses and resolves software and hardware incidents, including operating systems (Windows, Linux and Mac) and across a range of software applications
  • Exhibits a flexible approach to working on a rota basis and provide necessary cover where needed
  • Provides training to team members on latest technologies and assists with their development


The ideal candidate:

  • Excellent knowledge in the following areas is a must:
  • Troubleshooting skills in MS Windows, Linux, OS X
  • Network troubleshooting
  • Windows Server installation, troubleshooting and configuration
  • Remote Desktop Servers, remote access and remote diagnostic
  • Documentation and auditing
  • Experience with one of the configuration management tools (Jamf, ManageEngine, MS InTune)
  • Experience in developing and optimizing scripts on (Python, Bash, PowerShell) and databases such as (MS SQL, MySQL)
  • Experience as a System Support Engineer , L2/L3 support engineer.
  • Experience in troubleshooting Servers, Switches, WiFi access points.
  • Hands on expertise to Linux administration
  • Ability to evaluate how work will impact the customer and stakeholders.
  • Constant growth with regard to feedback.
  • Commits to & completes tasks within expected time frame, holding themselves accountable.
  • Highly motivated team player with the skills and ability to manage changing priorities.
  • Experience interacting with customers in the following capacities (phone, chat, person, email)
  • Ability to manage multiple applications running at the same time.
  • Ability to work, prioritize and make decisions independently
  • Pro-activity and self-learning skills, self sufficient. Drives Change.
  • Upper-intermediate English. Knowledge of Russian/Greek language would be a plus but not mandatory.
  • Strong customer service and problem solving skills and be willing to learn new technologies.


What we offer:

  • Outstanding conditions for professional growth and development, work in a very fast pace and challenging environment;
  • Relocation package for the family and visa support;
  • Competitive salary based on the candidate’s expectations and internal benchmark;
  • Medical insurance coverage for employees and family members, company fitness center for employees and their spouse;
  • Kindergarten/school compensation program;
  • Company’s contribution to training & development;
  • Result oriented approach; flexible working conditions;
  • Corporate employee share scheme for all the employees.
  • Possibility to be closer to your team – “Get to know Team” trip.
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