Senior Customer Service Representative

Full time @INEX Development in Administrative
  • Pafos, Cyprus, 58 Leoforos Ellados, 8020, Paphos, Cyprus
  • Salary: €1,200.00 / Monthly
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Job Detail

  • Job ID 7578
  • Remote Job No
  • Career Level Middle
  • Experience 2 Years +
  • Academic Level High School or Equivalent

Job Description

Position Description:

The Senior Customer Service Representative is the first impression and the heart of the office space. He or she is a charismatic welcoming person, who creates a pleasant working environment and set a mood for the members and guests. The Senior Customer Service Representative pays maximum attention for any newcomer, walk-in, potential member, or existing member, anticipates the expectations so that the stay in Multispace is pleasant and comfortable.

 

Key Requirements:

  • A can-do attitude and eagerness to learn. Experience in the field of customer service, hospitality, or event management experience preferred;
  • Genuine care for people and relationship building skills;
  • Willingness to be flexible, think on your feet, think critically and creatively;
  • Demonstrated ability and willingness to manage, prioritize and perform a wide variety of tasks while ensuring attention to detail;
  • Proven success in achieving results in an environment with limited direct supervision;
  • Fluency in languages: English, Russian;
  • Knowledge of Greek is an advantage;
  • Сitizenship of one of the EU countries or a work permit in Cyprus;
  • Having a place to live in Cyprus is a great advantage.

 

Key Responsibilities:

  • Manage the reception desk and perform administrative duties;
  • Create a positive and welcoming environment for members and guests;
  • Create a collaborative and healthy relationship with members through special events and personal introductions;
  • Tour the space to check if all members are satisfied;
  • Build relationships and negotiate with local vendors and suppliers to maintain/improve and implement high quality, relevant, and desirable amenities and facilities to residents;
  • Мanage inventory and stock;
  • Coordinate with neighboring departments including sales, marketing, accounting, HR, IT, and projects for membership contracts, invoices, etc;
  • Manage and monitor budget;
  • Provide the highest service, manage members’ complaints and inquiries at the soonest time possible;
  • Assist members with any special requirements throughout their stay in Multispace;
  • Explain Multispace policies and procedures to members, including but not limited to: membership agreement and billing procedures;
  • Conduct office private tours;
  • Answer all incoming telephone calls and emails;
  • Supervise move-ins and move-outs of the members, support on onboarding;
  • Keep the kitchen area up (brewing coffee, loading/unloading dishwasher, etc.);
  • Monitor deliveries and mail. Handle incoming and outgoing packages;
  • Provide clients with basic IT support: app download, WiFi troubleshooting, Zoom meetings, etc;
  • Keep the workspace looking good, clean and tidy;
  • Take control of Cleaning Service Company;
  • Handle and follow up on cleaning and maintenance requests;
  • Up-sell Multispace products and services to members and guests.

 

Working conditions:

  • White wages, employment from the first day;
  • Flexible start of the working day;
  • Large-scale projects that allow you to reach your full potential and grow rapidly as a professional;
  • The current system of motivation based on the results of work for the year;
  • Modern equipment for work (laptop, phone with unlimited connection);
  • Real prospects for material and career growth;
  • A close-knit team of professionals;
  • Loyal management, open to new ideas;
  • Work in comfortable conditions in Cyprus, Paphos.

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