Senior Account Manager

Full time @HF Markets in Customer Support Email Job
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Job Detail

  • Remote Job No
  • Academic Level Bachelor

Job Description

HF Markets is looking to hire a Senior Account Manager.

RESPONSIBILITIES & DUTIES

  • Acts as a conduit between clients and the market.
  • Assists clients with queries regarding trading and the instruments available for use by the client.
  • Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
  • Offers assistance and training to the new clients on the Company’s platforms and trading tools available to them.
  • Builds and maintains client relationships by understanding each client’s needs and trading profile and providing suitable support and guidance where required.
  • Liaises with other departments, when required, to escalate and resolve issues and/or report faults.
  • Contacts clients to provide general market updates.
  • Utilises retention strategies to maximize client satisfaction and achieve monthly targets.
  • Carries out any further duties assigned by their line manager
  • Contributes to a positive and dynamic working environment

 

REQUIREMENTS

  • University/College Degree
  • Fluency in English
  • I.T. Proficient
  • Experience in relevant field will be consider an advantage
  • Excellent communication and organisational skills

 

BENEFITS

  • A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance from day one, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.
  • All applications will be treated as confidential.

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