FXCM is looking to hire a Sales Associate with French.

Principal Duties & Responsibilities including but not limited to:

• Building and maintaining relationships with clients through regular communication and high-touch service
• Providing exceptional service and support to clients to ensure their satisfaction and activation
• Act as a liaison between the company and our clients, proactively managing expectations and addressing any issues that may arise
• Analyze data to identify trends and opportunities for improvement in the retail client segment
• Keeping up-to-date with industry trends and developments in the market to stay ahead of the competition
• Consistently achieve departmental and individual metrics
• Coordinate and collaborate with managers from different departments to work on projects aiming to effectively improve the metrics and incentivize the growth of the region
• Present our trading platform and introduce leads into the world of online trading of Forex and CFD’s
• Assist translating written material in an array of topics

Critical Knowledge, Skills & Experience including but not limited:

• Excellent leadership and communication skills
• Ability to think strategically and analytically how to growth the region through new initiatives
• Motivate and inspire other team members to achieve client satisfaction and to continuously improve their customer service skills.
• Ability to think quickly and problem-solve in real-time
• Continue to be able to demonstrate a strong interest and passion for financial markets, international affairs and geopolitical events
• Must meet the Fitness and Propriety Requirements as prescribed by the FCA
• Strong knowledge of the FX & CFD market
• Act upon constructive criticism to improve on-desk client conversations and to build on personal and department-wide performance figures
• A good level of computer literacy including Microsoft Office package and CRMs.
• Strong writing skills and can speak fluently, persuasively and clearly in English
• Strong writing skills and can speak fluently, persuasively and clearly in French; other European languages would be an additional advantage

Additional Responsibilities

• Adhere to all company policies and procedures
• Ensure good customer outcomes are achieved particularly where the interests of the Company conflict with those of customers
• Attend and complete all annual mandatory compliance/regulatory training assigned including but not limited to Conduct Risk and Treating Customers Fairly

Prior to submitting your resume, please do the following:

• ensure you are eligible to work in Cyprus (no sponsorship)
• review the FXCM website thoroughly