Safer Gambling Agent

Full time @KPAX Marketing Online Ltd in Legal
  • Limassol, Cyprus
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Job Detail

  • Job ID 7186
  • Remote Job No

Job Description

KPAX is looking to hire a Safer Gambling Agent.

The Safer Gambling will have among others the below responsibilities:

  • Monitor players entering the Risk Queue and identify further actions to be taken based on the risk presented by the player.
  • Undertaking KYC health check reviews of the players accounts identifying missing and/or expired customer due diligence documents.
  • Taking further actions based on the risk presented by the player directly related to the above for example requesting missing documents and/or placing account restrictions.
  • Screening clients/marking players to be screen against the automated system used by the company for identifying PEP, Adverse Media, Sanctioned individuals and take the appropriate actions accordingly.
  • Conducting online search for the player – on google/social media/companies house etc.
  • Conduct chat interactions and phone calls with players for Affordability/MENTOR reasons
  • Take different customer interactions including the request for occupation details/Source of Funds/Source of Wealth and input the data into the back-office system of the company.
  • Monitor players spending against their known income and take the appropriate action on a case by case basis by assessing the affordability of the player.
  • Assist compliance team in ensuring that marketing communications are undertaken in a socially responsible manner and in line with related marketing rules and regulations.
  • Assist in general compliance enquires if and when requested to do so.



  • Speaking Swedish/Dutch/Danish would be considered as an advantage.
  • Ability to problem solve and multitask.
  • Critical thinking and ability to correctly analyze a problem/situation/information and decide on the appropriate action/solution, Computer literate. Excellent knowledge of Excel and MS Word.
  • Excellent command of English language.
  • Trustworthiness.
  • Confident when talking to customers on the phone.
  • Quick thinking to adapt during discussions and live chats with customers.

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