Retention Officer (French/Italian)

Full time @TrioMarkets in Accounting / Finance Email Job
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Job Detail

  • Remote Job No
  • Experience 2 Years +
  • Academic Level Bachelor

Job Description

EDR Financial Ltd, a Cyprus Investment Firm licensed and regulated by the Cyprus Securities and Exchange Commission is seeking to employ a Retention Officer with French and/or Italian to complement our team located in Limassol, Cyprus.


  • Bachelor’s degree, preferably in Economics/Finance, will be considered an advantage
  • A passion for financial markets
  • Previous experience in Sales/Account Management
  • Strong and effective problem-solving ability
  • Flexibility to maintain focus through change, and thrive in challenging situations
  • Proven ability to multitask and work well under pressure
  • Ability to build strong and enduring relationships
  • Excellent written and verbal communication and presentation skills
  • Proven track record of exceptional performance, high productivity, and meeting deadlines


Work Experience / Knowledge

  • Fluent in French and/or Italian (written and spoken)
  • 2-3 years work experience


Key Responsibilities / Duties

  • Developing, optimizing, and executing strategic account and portfolio plans
  • Building solid relationships and trust with clients over the phone to improve business
  • Use sales experience and industry insights to encourage continual trading
  • Exceed client expectations through responsiveness, providing insights, marketplace knowledge, and quickly resolving technical issues
  • Responding quickly and efficiently to client issues and requests
  • Meeting and exceeding daily retention targets
  • Liaising with dormant clients and converting them into active ones.

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