Parklane Resort is looking to hire a Restaurants Manager.

Key responsibilities

• Hiring and training new employees, including providing on-the-job training to new hires
• Ensuring that the outlets are staffed with competent employees who are trained in food safety procedure
• Evaluating employee performance, addressing problems, and planning for staff development needs
• Setting the prices of menu items and overseeing the accounting of cash receipts from guests to ensure that revenues meet targets
• Maintaining a safe work environment by enforcing company policies on employee conduct and safety procedures
• Ensuring that all food preparation meets health codes and other regulations
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

Requirements

• Bachelor Degree or Diploma in Hospitality related field
• 3-5 years’ minimum experience of Food and Beverage Service Industry in the same position or any similar role in Hospitality Industry in 4 or 5 star Hotels
• Excellent Knowledge of English Language
• Highly effective communication and organizational Skills
• Working knowledge of general restaurant operations, including personnel management
• Excellent leadership, management, and team building skills
• Excellent knowledge of MS Office (especially Excel, Word, Outlook)
• Knowledge of Hotel software / PMS or Sales
• Ability to obtain and maintain a food handler certification
• Customer-centric

An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.