Portuguese Customer Support Representative

Full time @KPAX Marketing Online Ltd in Customer Support
  • Limassol, Cyprus
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Job Detail

  • Job ID 6967
  • Remote Job No

Job Description

KPAX Marketing Online Ltd is looking for a Customer Service Representatives to join our call centre.

Job Description

  • Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.
  • Open and maintain accounts by recording account information
  • Contributing to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls, emails and chats
  • Identify and assess customer’s needs to achieve satisfaction
  • Follow communication procedures, guidelines and policies
  • Further training is provided by the company.

 

Required Skills

  • Fluency in Portuguese and English language or in one of the following languages: French Canadian, Spanish, Dutch, German or any Scandinavian language.
  • Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training
  • Strong communications/public relations skills and active listening
  • Customer orientation and ability to adapt and respond to different types of characters
  • Computer literacy
  • Ability to work shifts
  • Ability to work both alone and as part of a team essential.
  • Ability to work under pressure

 

Benefits

  • Excellent work environment
  • Attractive salary package
  • Monthly incentive Bonus
  • Exciting company activities such as monthly lunches, corporate events, tournaments and more
  • An opportunity to grow professionally within one of the biggest iGaming companies in the world

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