Golden Careers Recruitment is looking to hire a Player Relationship Team Leader.

Job Responsibilities

• Managing a team of Player Relationship Officers
• Mentoring and training the team on customer relations techniques
• Monitoring of the team’s daily activities, ensuring Responsible Gaming procedures are dully applied
• Hands-on handling of complex cases
• Player Management Strategy: understanding the company’s objectives and craft custom, effective strategic plans to meet goals
• Create new processes and procedures as well as adjust the existing ones to reflect the company’s needs
• Give prompt reports on crucial issues to direct management, suggest solutions
• Evaluate the team’s progress and provide monthly Quality Assurance Reports to management
• Prepare the monthly work schedule for the team
• Report to the Head of Operations

Requirements

• Native or near-native English speaker with high written/verbal communication skills
• Managerial experience – 2 + years as team leader/group manager
• 2+ years of experience with handling VIPs/ service/ support /responsible gaming from an online production company
• Retention and/or sales experience
• Strong analytical skills. Experienced in using Excel
• Strong familiarity with the Internet and its tools
• Self-motivated go-getter who is driven to achieve results creatively
• Must be a “people person” and able to resolve conflicts
• Gaming background – Advantage
• VIPs and/or Responsible Gaming management experience – Advantage
• European citizenship

Remuneration & Benefits:

• Career development
• 21 days annual leave
• Group Medical Scheme
• Complimentary lunch
• Team building activities
• Bonus percentage rewarding sales target achieved