Monitoring Officer (Hebrew Speaker)

Full time @Colmex Pro LTD in Legal
  • Limassol, Cyprus
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Job Detail

  • Job ID 9862
  • Remote Job No
  • Academic Level Bachelor

Job Description

Complex Pro is looking to hire a Monitoring Officer (Hebrew Speaker).

Responsibilities:

  • Monitoring recorded calls daily
  • Monitor the quality and type of communication delivered to Clients.
  • Monitor whether external communication complies with regulatory requirements and internal procedures.
  • Track and identify key issues and report them with feedback to the Head of the Compliance Department
  • Perform any other related duties as requested by the Direct Supervisor or the Management.
  • Evaluate Call Quality based on the company’s Standard Operating Procedures
  • Prepare monitoring reports and submit them to the Compliance Function.
  • Provide risk assessments of various scenarios.
  • Promote and maintain high standards of conduct.
  • Keep up-to-date records and files.
  • Any other ad-hoc requested
  • Translate when needed and deemed necessary – not only related to call monitoring

 

Requirements:

  • Excellent knowledge of both Hebrew and English Language (oral and written).
  • Previous experience within a financial institution in the Compliance Department will be considered as an advantage.
  • Academic Qualifications in BA, Law, Compliance and/or any related field will be considered as an advantage.
  • Proficiency in MS Office.
  • High integrity.
  • Excellent verbal and written communication skills.
  • Call Centre experience preferable.
  • Sales or Customer Support oriented and service experience preferable
  • Be a good listener and able to maintain confidentiality
  • Strong critical thinking skills
  • Positive attitude and team spirit.
  • Strong Attention to detail
  • Ability to meet deadlines on time

 

Benefits:

  • Competitive remuneration package
  • Medical Insurance
  • Team Event every quarter
  • Corporate Events
  • Birthday gifts
  • Professional Development Plan (Training In house – External)
  • Happy hour events (lunch – drinks-dinner-sweets)
  • Corporate Discount card
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