Job Detail

  • Job ID 10372
  • Remote Job No
  • Career Level MiddleSenior
  • Experience 2 Years +8 Years +
  • Academic Level MastersDoctorate

Job Description

Melco Resorts is looking to hire a Manager, Stewarding.

Position Summary

The Manager, Stewarding leads and manages the Stewarding Team in all aspects of the department, maintaining the same standard of all stewarding areas throughout the outlets and ensuring compliance of HACCP, Food Safety and Hygiene Standards and practices


Primary Responsibilities

  • Leads and manages the Stewarding team and ensures all departmental goals are achieved
  • Prepares the annual operating budget of the Department
  • Ensures the highest standards of hygiene and safety is always maintained by following HACCP guidelines
  • Controls the amount of breakages, ensuring all employees are aware by continuously providing training on effective practices
  • Identifies new techniques to maintain and improve quality of cleaning, providing new ideas and efficient practices
  • Identifies new chemical and cleaning products, striving to reduce cost
  • Provides continuous training and awareness on chemical and cleaning products to the employees to ensure correct and safe usage
  • Manages and maintains Outlet inventories and equipment including storage, tracking and stock take of all chinaware, glassware, flatware and equipment for events
  • Communicates with F&B Management and coordinates with each Outlet’s Restaurant Manager to have enough inventory, meeting demand and anticipate operational needs
  • Trains and develops Stewarding and other relevant employees
  • Monitors and controls labor cost to maximize employee productivity and minimize payroll whilst maintaining quality standard
  • Coordinates, communicates and works closely with internal and external parties which include outsourced service providers
  • Leads by example, managing personal work priorities and personal development
  • Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees
  • Ensures that Melco policies and procedures are strictly adhered to by all Stewarding employees
  • Attends meetings as required
  • Actively participates in health and safety activities to ensure that workplace hazards are minimized for the health and safety of all customers and staff
  • Conducts briefings with the Stewarding team and ensures all relevant information is passed on appropriately
  • Ensures all Stewarding staff on shift complies with established grooming standards and Code of Conduct
  • Communicates maintenance issues to the maintenance team and follows through to their satisfactory completion
  • Ensures the evaluation and appraisals of all its subordinates


Key Performance Indicators

  • Breakage percentage within indications given by Management
  • Accurate inventory control
  • Hygiene standards are met
  • Staff retention and development




  • Minimum 8 years professional experience in a Stewarding department with at least 3 years in a Management role within a Five-star Hotel


  • Hospitality Management or Business Management diploma or similar
  • Health and Safety Qualifications



  • Good knowledge of Health and Safety regulations as well as Food Safety awareness
  • Anticipates and assesses issues, risks or opportunities facing the company and applies effective, creative solutions
  • Decision making ability and judgment
  • Strong planning, organization and time management
  • Strong interpersonal skills
  • Good command in both written and spoken English
  • Competent with all basic Microsoft functions, including Word, Excel and Outlook


Personal Competencies

  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable
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