Job Detail

  • Job ID 6545
  • Remote Job No
  • Career Level Middle
  • Experience 5 Years +
  • Academic Level Bachelor

Job Description

The Manager, Spa & Recreation effectively manages and operates all Spa & Recreation facilities, delivering the unique brand standards and services set by the Company.

Primary Responsibilities

  • Prepares annual business plans, business forecasts and marketing plans in conjunction with other business units and Senior Management
  • Ensures the Department’s operational budget is in line with the business level and costs are controlled
  • Maintains a strong menu of services with exceptional artistic, technical, and aesthetic value
  • Creates and adjusts variety of different treatment packages and programs
  • Creates and supports a culture of “up-selling” amongst the team and conducts trainings to educate and motivate
  • Works closely with Marketing Department to establish a promotion schedule
  • Stays informed about Spa & Recreation trends
  • Maintains daily records of purchases and provides regular summary
  • Prepares periodic reports with analysis to senior management on the activities and usage of the spa and recreational facilities
  • Supervises the day to day operations of the Spa & Recreation facilities
  • Establishes an environment that allows customer feedback to be disseminated to all levels of employees and incorporated into planning and operations
  • Conducts and holds regular Guest Activities or Programs to gain guest loyalty
  • Identifies customer requirements and expectation while personally handling all complaints and inquiries efficiently
  • Establishes rapport with guests in maintaining good customer relationships
  • Provides hands-on coaching, mentoring and guidance to the team members emphasizing to the Training and Development for their succession
  • Pro-actively manages staff issues such as absenteeism, turnover, staff morale to maintain a positive, productive, innovative, customer oriented, quality culture amongst employees to ensure organisational objectives are met
  • Provides staff with positive feedback to encourage their performance and quality output
  • Formulates and updates policies and procedures for the Department
  • Ensures all team members understand and adhere to the established policies and procedures
  • Assists with the recruitment of new employees
  • Maintains consistent logs and reports on daily business to establish trends in the market
  • Develops a continuous maintenance plan to achieve facilities and equipment consistent presentation via regular inspections and audits
  • Attends meetings, as required, and needed
  • Ensures that confidentiality and/or discretion is maintained at all times regarding guest’s information and activities
  • Monitors cleanliness and hygiene of all areas of responsibility
  • Ensures that guests of Spa & Recreation facilities follow the rules and safety regulations
  • Promotes Health & Safety responsibility and awareness
  • Adheres to all Company policies and procedures


Key Performance Indicators

  • Business Unit revenue/budget
  • Staff retention and development
  • Customer service meets and exceeds expectations
  • Hygiene standards are met
  • Achieves top tier of service standards. Attain and maintain FTG Five-star recognition



  • Minimum 5 years in a Spa managerial position preferably in a large Organisation



  • University degree in a related discipline
  • Relevant Industry accreditations



  • Strong Microsoft Office skills
  • Excellent interpersonal and customer service skills
  • Exceptional leadership and influencing skills
  • Possesses strong organizational and time management skills
    Excellent command of English and Greek with business writing skills


Personal Competencies

  • Attention to detail and able to work under pressure
  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion and confidentiality
  • Self-motivated
  • Approachable

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