IT Site Technician

Full time @Exness in IT / Software Development
  • Limassol, Cyprus
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Job Detail

  • Job ID 9464
  • Remote Job No

Job Description

Exness is looking to hire an IT Site Technician.

You will:

  • Performs Service Desk duties, clearly defines user problems received via phone/e-mail/chat, resets/unlocks accounts, sets up printers, applications, troubleshoots TCP/IP issues, troubleshoots Office applications, troubleshoots other software and hardware; images and re-images PCs/laptops (MacOS, Windows, Linux).
  • Takes ownership of customer issues reported and sees problems through to resolution.
  • Maintains the computer systems, ensures the smooth and seamless running and fixing problems as they arise.
  • Ensures compliance with Standard Operating Procedures (SOP)
  • Ensures compliance with Service Level Agreements (SLA)
  • Trains end user in the use of equipment and/or software when required
  • Conducts remote troubleshooting and first technical contact.
  • Utilize resources to assist customers in resolving problems (remote desktop sessions,escalation, elevation, knowledge base, management ).
  • Updates and triages Incidents logged with the Service Desk according to internal policies and procedures.
  • Supports customers from multiple buildings in the area, as well as remote customers.
  • Allocates, maintains, troubleshoots, tags, stacks and maintains inventory of IT and A/V conferencing equipment by following internal policies and procedures.
  • Installs, configures software and hardware, sets up accounts for the employees, works on the regular updates, and responds to other system related queries.
  • Provides technical support to various company events where it is necessary to configure, assemble and operate sound and visual equipment.
  • Creates knowledge base articles based on customer incidents as part of the SOP. Edits and updates existing knowledge base articles as they are used.
  • Works with Infrastructure and other teams to develop a new knowledge base based on current incidents and customer experience.

 

The ideal candidate:

  • Knowledge in several of the following areas is a must:
  • Entry level troubleshooting skills in MS Windows
  • Entry level troubleshooting skills in Mac OS X, iOS
  • Entry level troubleshooting skills in Jira/Conflrunce/GSuite
  • Entry level troubleshooting skills MS Applications (Excel, Word, PowerPoint and GSuite.
  • Entry level network troubleshooting preferred
  • Considers how work will impact the customer and stakeholders.
  • Exhibits a growth mindset with regard to feedback.
  • Commits to & completes tasks within expected time frame, holding themselves accountable.
  • Asks for help to get unblocked when necessary.
  • Experience interacting with customers in the following capacities (phone, chat, person, email)
  • Ability to manage multiple applications running at the same time.
  • Ability to work, prioritize and make decisions independently
  • Pro-activity and self-learning skills
  • Upper-intermediate English. Knowledge of Russian/Greek language would be a plus but not mandatory.
  • Great at communication skills, both written and oral, with timekeeping and the ability to manage own workload to meet deadlines and departmental SLA’s.
  • Strong customer service and problem solving skills and be willing to learn new technologies.
  • Previous experience as an IT Technician, System Administrator
  • Previous experience in troubleshooting Servers, Switches, WiFi access points is considered as a plus.

 

What we offer:

  • Outstanding conditions for professional growth and development, work in a very fast pace and challenging environment;
  • Relocation package for the family and visa support;
  • Competitive salary based on the candidate’s expectations and internal benchmark;
  • New branded corporate Mini Cooper Countryman S for the relocated employee;
  • Medical insurance coverage for employees and family members, company fitness center for employees and their spouse;
  • Kindergarten/school compensation program;
  • Company’s contribution to training & development;
  • Outstanding offices view;
  • Result oriented approach; flexible working conditions;
  • Corporate employee share scheme for all the employees.
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