IT Operations Support Agent

Full time @Pepperstone in IT / Software Development
  • Limassol, Cyprus
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Job Detail

  • Job ID 6905
  • Remote Job No
  • Experience 2 Years +

Job Description

Pepperstone is looking for an IT Operations Support Agent.

The Role

Our IT Operations Support Agent plays an important role at Pepperstone by monitoring the business-critical IT systems, including our Website, Client Area and Trading Systems and will be able to provide Tier 1 escalation and operational support to the business. You will be able to identify and resolve system outages in a timely manner alongside managing the IT Operations tickets queue and provide fast, effective, and efficient support to stakeholders throughout the business.

The markets don’t stand still and neither do we – please note this role will include late shifts and rostered weekend work.


Skills & Experience

  • 1-2 years experience in a similar role
  • Excellent attention to detail
  • Strong problem-solving abilities
  • Ability to work with a strong compliance focus
  • Good collaborator and team player
  • Excellent communication skills both verbal and written
  • A pro-active problem solver
  • Thrives in nimble, fast-paced environments
  • Commitment to further learning and development


Perks & Benefits:

  • Highly competitive salary
  • Genuinely collaborative and friendly culture
  • Flexible working arrangements – we value work-life balance
  • Ongoing Personal Development & Training
  • Employee Assistance Program
  • Frequent team events and celebrations

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