Pepperstone is looking for an IT Operations Support Agent.

The Role

Our IT Operations Support Agent plays an important role at Pepperstone by monitoring the business-critical IT systems, including our Website, Client Area and Trading Systems and will be able to provide Tier 1 escalation and operational support to the business. You will be able to identify and resolve system outages in a timely manner alongside managing the IT Operations tickets queue and provide fast, effective, and efficient support to stakeholders throughout the business.

The markets don’t stand still and neither do we – please note this role will include late shifts and rostered weekend work.

Skills & Experience

• 1-2 years experience in a similar role
• Excellent attention to detail
• Strong problem-solving abilities
• Ability to work with a strong compliance focus
• Good collaborator and team player
• Excellent communication skills both verbal and written
• A pro-active problem solver
• Thrives in nimble, fast-paced environments
• Commitment to further learning and development

Perks & Benefits:

• Highly competitive salary
• Genuinely collaborative and friendly culture
• Flexible working arrangements – we value work-life balance
• Ongoing Personal Development & Training
• Employee Assistance Program
• Frequent team events and celebrations