Melco Resorts is looking to hire a Host, VIP Services.

Primary Responsibilities

• Meets and Greet VIP patrons and its guests at the airport, gate arrivals, assisting them with hotel check-ins
• Monitors and identifies the needs of our VIP patrons and its guests. Offers to help accordingly such as restaurants’ bookings, hotel reservation etc., ensuring that customer service meets with and / or exceeds guest expectation
• Ensures that the gaming floor, private gaming salons and gaming tables and its surroundings remain clean and free from clutter, ready and comfortable for VIP patrons to use
• Maintains a strong on-floor presence in the VIP Room and be familiar with all VIP patrons’ names and able to recognize them
• Assists the VIP room bar staff to provide responsible Service of Alcohol
• Ensures that all rooms reservations are in order on a daily basis, updates the daily arrivals and departure of VIP patrons and its guest
• Encourages patrons to utilize their membership cards to ensure accurate ratings and assists gaming staff with players identifications and program information
• Prepares and process all documents and information for settling out patrons’ room charges prior to their departure on a daily basis for players on standard program only
• Assists VIP Executive Host/ VIP Service Managers with settlements for customers program
• Monitors player requirements and communicating players movements to VIP Executive Host and/or VIP Service Managers
• Assists new and walk-in VIP patrons in registering them as a VIP room member, printing VIP cards including junkets
• Takes responsibility for their work area and “ownership” of VIP guest basic problems until they are resolved or refer it to VIP Executive Host for guidance if it deems complicated
• Ensures that only members are allowed to access to the VIP room at all times
• Refers any incidents or issues/customer complaints to VIP Executive Host immediately

Key Performance Indicators

• Excellent knowledge of complex and operating environment and facilities.
• Excellent knowledge of products, services, and organizational structure.
• Able to build rapport with all customers – both external and internal
• Maintains confidentiality and handles sensitive issues with discretion
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
• Maintains the highest standard of professionalism, ethics, and attitude towards guests and colleagues
• Ability to work overtime when needed
• Excellent organizational and time management skills
• Ability to multi-task and work under pressure

Experience

QUALIFICATIONS:

• Prior Customer Service, Guest relations/Hospitality experience in the Casino Industry are preferred
• Guest Relations

Education

• High school / College degree or equivalent professional training

Skills / Competencies

• Computer literate (Microsoft Office, Excel, PowerPoint)
• Excellent command of English. Greek, Russian/ Spanish /French/Arabic/ Hebrew/ Chinese highly regarded
• Foreign Language skills is an advantage

Personal Competencies

• Achieves agreed objectives and accepts accountability for results
• Excellent grooming, hygiene and presentation.
• Is enthusiastic regardless of the repetitive nature of some tasks
• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Willing to work a 24/7 rotation schedule including night shifts, weekends and national holidays
• Willing to travel based on operational demand
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable